PROCESS ASSISTANT- RAD OPERATIONS, Tech Supply Chain (1073)

Amazon Inc.; Thane; In loco; INR 500.000 - 750.000; Tempo pieno

Descrizione del lavoro

Amazon is seeking a Process Assistant for RAD Operations in Maharashtra to triage, troubleshoot, repair, and manage RMA/ARMAs for IT assets. You will coordinate with OEMs across India for RMA support and ensure timely resolution of hardware issues.

The role requires a Bachelor's degree in Computer Science or IT, 3–5 years in relevant IT asset management, and strong communication skills to interact with vendors and internal teams.

Competenze

• 3+ years in customer-facing environment, warehousing, logistics or manufacturing.
• Experience with PC/Laptop repair, RMA processes and IT inventory management.
• Proven skills in diagnosing PC/Laptop defects, repair, troubleshooting, deployment and liquidation.
• Hands on experience in Windows OS imaging.

Mansioni

• RAD (Rapid Asset Deployment) process assistant will provide rapid IT asset triage, troubleshooting, repairs and RMA/ARMAs.
• Collaborate with OEMs in India for RMA support.
• Explain complex IT concepts in simple terms and communicate with peers, management and vendors.
• Work with limited supervision and adapt to 7 days a week operation with variable days off.

Conoscenze

Customer-facing experience

RMA/Repair knowledge

IT inventory management

Networking concepts basics

Formazione

Bachelor's degree in Computer science or IT related field

Strumenti

Microsoft Office

Excel

Descrizione del lavoro

PROCESS ASSISTANT- RAD OPERATIONS, Tech Supply Chain (1073)

Job ID: 10574886 | ASSPL - Maharashtra - C32

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun.

RAD (Rapid Asset Deployment) Process Assistant will be working at the RAD center to provide Rapid solution for IT Assets triage, troubleshooting, repairs and RMA/ARMAs. They will also be partnering with all the OEMs in India for RMA support.

Key job responsibilities

• Bachelor's degree in Computer science or IT related field (BCA, MCA, B.Tech).
• Microsoft MCSE, MCITP Systems Administrator (Active Directory)
• 3 to 5 years of relevant experience RMA/Repair of Laptops, Desktops, RF Scanners and IT Inventory Management /Networking
• Proven skills in diagnosing PC/Laptop defects, repair, troubleshooting, deployment and liquidation
• Experience troubleshooting thin clients, PCs, RF scanners, and portable handheld terminals
• Knowledge on RMA process of all IT related equipment's
• Knowledge on Chip level PCB repair would be added advantage
• Hands on experience in Windows OS imaging
• Experience troubleshooting and maintaining laser printers and zebra printers.
• Hands on experience in IT Inventory management
• Understanding of networking concepts such as DNS, DHCP, OSI Model and TCP/IP protocols and applications
• Ability to explain complex IT concepts in simple terms
• Proven ability to work successfully with limited supervision
• Excellent written and verbal communication skills. Comfortable communicating in person and via phone/messenger with peers, management, contractors and vendors.
• We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

Basic Qualifications

• 3+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Speak, write, and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.