IT Support Associate

Amazon; Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

ASSPL - Maharashtra is seeking an IT Support Associate to support operations in the Fulfillment Center. You will resolve technical issues, assist the operations team, and serve as a liaison for the IT department with internal customers.

The role requires strong computer hardware/software knowledge, willingness to learn, and clear written and verbal communication. Prior experience and certifications are preferred.

Qualifications

• 1+ year of corporate Windows, Mac or Linux support experience.
• Experience troubleshooting integrated computer systems.
• Experience maintaining Zebra printers, thin clients, PCs, scanners, handheld terminals.

Responsibilities

• Network engineering and troubleshooting.
• Project management.
• Mentorship of Technical Support Technicians.
• Data cabling.
• Systems administration across multiple software and hardware environments.
• Telecom/PBX administration.
• Root cause analysis in problem solving.
• Assist in daily department activities.

Skills

Technical aptitude

Written communication

Oral communication

Analytical skills

Tools

CompTIA A+

CompTIA Network+

Cisco CCNA

Linux Redhat

Microsoft hardware

AWS

Job description

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Every day we solve complex technical and business problems with ingenuity and simplicity. The successful IT Support Associate will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the first level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers.

Key job responsibilities

The IT Support Associate must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills.

Additionally they must possess strong analytical skills with demonstrated problem solving ability. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department.

Basic Qualifications

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ASSPL - Maharashtra

Job ID

A10438685