IT Support Associate

Amazon; Delhi; On-site; INR 400,000 - 700,000; Full time

Job summary

ASSPL - Maharashtra is seeking an IT Support Associate to aid the Fulfillment Center operations. You will handle hardware/software issues, assist Technical Support Technicians, and act as the IT liaison to internal customers.

The role demands strong problem-solving, hardware maintenance (printers, thin clients, scanners), and coordination of network and telecom tasks. Applicants should have at least 1 year of corporate IT support in Windows, Mac, or Linux environments, and relevant

Qualifications

• 1+ years of corporate IT support in Windows, Mac or Linux environments.
• Experience troubleshooting integrated computer systems.
• Experience maintaining Zebra printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.

Responsibilities

• Provide IT support to Fulfillment Center operations as the first level of support.
• Assist Technical Support Technicians and act as IT department representative to internal customers.
• Troubleshoot hardware and software across multiple environments and coordinate related tasks.
• Engage in network engineering, data cabling, systems administration, and telecom/PBX administration.

Skills

IT support experience

Network troubleshooting

Technical communication

Education

1+ year corporate IT support

Tools

Zebra printers

Thin clients

Scanners

Portable handheld terminals

Job description

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Every day we solve complex technical and business problems with ingenuity and simplicity. The successful IT Support Associate will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the first level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers.

Key job responsibilities

The IT Support Associate must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills.

Additionally they must possess strong analytical skills with demonstrated problem solving ability. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department.

Basic Qualifications

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ASSPL - Maharashtra

Job ID

A10438685