PROCESS ASSISTANT- RAD OPERATIONS, Tech Supply Chain (1073)

Amazon; Thane; On-site; INR 420,000 - 640,000; Full time

Job summary

ASSPL seeks a RAD Process Assistant to operate at the RAD center, delivering rapid IT asset triage, troubleshooting, repairs, and RMA/ARMAs. You will coordinate with OEMs across India for RMA support and ensure accurate IT inventory handling.

The role requires 3+ years in a customer-facing environment with warehousing or logistics exposure, plus strong communication and Office skills. Shift patterns may vary with a 5-day week.

Qualifications

• 3+ years in a customer-facing environment, warehousing, logistics or manufacturing.
• Ability to explain IT concepts clearly to non-technical stakeholders.
• Strong written and verbal communication skills.

Responsibilities

• Provide rapid IT asset triage, troubleshooting, repairs and RMA/ARMAs at the RAD center.
• Collaborate with OEM partners in India for RMA support.
• Diagnose PC/Laptop/IT equipment defects and guide deployment or liquidation.
• Maintain IT inventory records and support printers and handheld devices.
• Communicate effectively with peers, management, contractors and vendors.

Skills

Customer-facing experience

Warehousing/logistics experience

Communication skills

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Description

At Amazon, we strive to be Earth’s most customer‑centric company where people can find and discover anything they want to buy online. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.

RAD (Rapid Asset Deployment) Process Assistant will be working at the RAD center to provide Rapid solution for IT Assets triage, troubleshooting, repairs and RMA/ARMAs. They will also be partnering with all the OEMs in India for RMA support.

Key job responsibilities

• Bachelor’s degree in Computer science or IT related field (BCA, MCA, B.Tech).
• Microsoft MCSE, MCITP Systems Administrator (Active Directory)
• 3 to 5 years of relevant experience RMA/Repair of Laptops, Desktops, RF Scanners and IT Inventory Management /Networking
• Proven skills in diagnosing PC/Laptop defects, repair, troubleshooting, deployment and liquidation
• Experience troubleshooting thin clients, PCs, RF scanners, and portable handheld terminals
• Knowledge on RMA process of all IT related equipment’s
• Knowledge on Chip level PCB repair would be added advantage
• Hands on experience in Windows OS imaging
• Experience troubleshooting and maintaining laser printers and zebra printers.
• Hands on experience in IT Inventory management
• Understanding of networking concepts such as DNS, DHCP, OSI Model and TCP/IP protocols and applications
• Ability to explain complex IT concepts in simple terms
• Proven ability to work successfully with limited supervision
• Excellent written and verbal communication skills. Comfortable communicating in person and via phone/messenger with peers, management, contractors and vendors.
• We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

Basic Qualifications

• 3+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Speak, write, and read fluently in English

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Company

ASSPL - Maharashtra - C32

Job ID: A10574886