Problem Management Specialist

Coforge; Greater Noida; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Coforge in Gr Noida is seeking a ServiceNow ITSM specialist with 4-8 years of IT experience and at least 3 years in ServiceNow ITSM. You will work on incident, problem and change management, and drive process improvements.

Location is Gr Noida with an immediate to 30 days notice; exposure to dashboards, reports, and analytics, plus collaboration with stakeholders in an Agile/Scrum environment is expected.

Qualifications

• 4-8 years total IT experience with 3+ years in ServiceNow ITSM.
• Hands-on ServiceNow PM/Incidents/Changes management.

Skills

ServiceNow ITSM

ITIL processes

RCA & Trend Analysis

Reporting & Dashboards

Process Automation

Stakeholder Management

Agile/Scrum

Incident/Problem/Change Mgmt

Tools

ServiceNow

Job description

Experience : 4-8 Years

Location : Gr Noida

Notice Period : Immediate - 30 Days

Preferred Skills

• ITIL Foundation Certification (preferred).
• Strong knowledge of ServiceNow ticketing tool and ITSM processes.
• Experience in ServiceNow Reporting, Dashboards, and Performance Analytics.
• Exposure to ServiceNow ITSM implementations and process consulting.

Required Skills

• 4-8 years of overall IT experience with at least 3+ years of ServiceNow ITSM experience.
• Hands-on experience with ServiceNow Problem Management implementation and support.
• Strong understanding of ITIL Incident, Problem, Change, and Major Incident Management processes.
• Experience in Root Cause Analysis (RCA), Trend Analysis, and Continuous Service Improvement.
• Hands-on experience with ServiceNow Reports, Dashboards, Workflow Management, Notifications, and Process Automation.
• Strong knowledge of ServiceNow ticketing tool and ITSM processes.
• Strong stakeholder management and communication skills.
• Experience working in Agile/Scrum environments.