DIRECTOR

Coforge Limited; Pune District; On-site; INR 400,000 - 700,000; Full time

Job summary

Coforge Limited in Pune seeks a Senior Project Manager with extensive ServiceNow experience to lead complex projects. You will drive planning, execution, and delivery across cross-functional teams, ensuring timelines, budgets, and quality standards are met.

The role requires strong leadership, excellent communication, and a proven ability to manage risks while aligning with business objectives. Pune-based on-site position with opportunities for growth within a global IT services leader.

Qualifications

• Bachelor's degree required or equivalent in CS/IT or related field.
• 10–15 years of project management experience with ServiceNow implementations.
• Experience driving end-to-end project lifecycles from initiation to closure.
• Strong leadership and stakeholder communication skills."
• Proven analytical and problem-solving abilities with delivery focus.

Responsibilities

• Lead planning, execution, and delivery of ServiceNow projects within budgets and timelines.
• Collaborate with stakeholders to define scope, objectives and deliverables.
• Proactively manage risks and issues with mitigation strategies.
• Facilitate communication between technical teams and business stakeholders.
• Monitor progress and provide updates to senior management.
• Conduct project reviews and retrospectives for continuous improvement.
• Mentor project team members and foster continuous learning.
• Ensure compliance with organizational policies throughout the lifecycle.

Skills

Incident Management

Change Management

Problem Management

Service Catalog

End-to-end project lifecycles

Leadership

Communication

Analytical thinking

Stakeholder engagement

Education

Bachelor's degree in Computer Science/Information Technology or related

Job description

Job Summary: We are seeking a highly skilled Senior Project Manager with extensive experience in ServiceNow to lead and manage complex projects within our organization. The ideal candidate will possess a deep understanding of ServiceNow functionalities and best practices, ensuring successful project delivery while aligning with business objectives. This role requires strong leadership, communication, and problem-solving skills to drive project success and foster collaboration among cross-functional teams.

Responsibilities:

• Lead the planning, execution, and delivery of ServiceNow projects, ensuring adherence to timelines, budgets, and quality standards.
• Collaborate with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business needs.
• Manage project risks and issues proactively, implementing mitigation strategies to ensure project success.
• Facilitate communication between technical teams and business stakeholders, ensuring clarity and understanding of project requirements.
• Monitor project progress and performance, providing regular updates to senior management and stakeholders.
• Conduct project reviews and retrospectives to identify areas for improvement and implement best practices.
• Mentor and guide project team members, fostering a culture of continuous learning and development.
• Ensure compliance with organizational policies and procedures throughout the project lifecycle.

Mandatory Skills:

• Strong expertise in ServiceNow platform, including modules such as Incident Management, Change Management, Problem Management, and Service Catalog.
• Proven experience in managing end-to-end project lifecycles, from initiation to closure.
• Excellent leadership and team management skills, with the ability to motivate and guide cross-functional teams.
• Strong analytical and problem-solving abilities, with a focus on delivering results.
• Exceptional communication and interpersonal skills, capable of engaging with stakeholders at all levels.

Preferred Skills:

• Project Management Professional (PMP) or equivalent certification.
• Experience with Agile methodologies and frameworks.
• Knowledge of ITIL best practices and frameworks.
• Familiarity with other ITSM tools and technologies.
• Experience in change management and organizational transformation initiatives.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10-15 years of experience in project management, with a strong focus on ServiceNow implementations.
• Proven track record of successfully delivering complex projects on time and within budget.

Skills Required

ServiceNow

Location

Pune

INCIDENT MANAGEMENT,Change Management,Project Management,Agile Methodologies