Principal Service Engineer

Providence; Hyderabad; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

The candidate will translate governance, resilience, risk and cyber-security requirements into scalable workflows, integrations, and user experiences, while ensuring performance, upgrades, and governance practices are followed.

Qualifications

• 10–16 years of IT experience with strong ServiceNow architecture expertise.
• Hands-on experience in IRM / GRC, BCM, and SecOps.
• Strong knowledge of JavaScript, Glide API, Flow Designer, ServiceNow scripting, and REST/SOAP integrations.
• Experience implementing SIR, Vulnerability Response, Risk & Compliance workflows, and Business Continuity processes.

Responsibilities

• Lead end-to-end architecture, design, and delivery for ServiceNow IRM, BCM, and SecOps projects.
• Define scalable, secure platform architecture, governance, and integration patterns.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Provide technical leadership for enterprise ServiceNow implementations and enhancements.
• Ensure adherence to best practices, governance, and performance optimization.

Skills

JavaScript

Glide API

Flow Designer

ServiceNow scripting

REST/SOAP integrations

IntegrationHub

Tools

IntegrationHub

Job description

Job Description:

Job Description – ServiceNow Architect

IRM / BCM / SecOps

Experience: 10–16 Years

Location: Hyderabad

Employment Type: Full-Time

Role Summary

We are seeking an experienced **ServiceNow Architect / Senior Developer** with strong expertise in **Integrated Risk Management (IRM), Business Continuity Management (BCM), and Security Operations (SecOps)** to lead the architecture, design, development, and implementation of enterprise-grade ServiceNow solutions.

The ideal candidate will bring deep hands-on platform expertise, strong solutioning capability, and the ability to translate governance, resilience, risk, and cyber-security requirements into scalable ServiceNow workflows, integrations, and user experiences.

Key Responsibilities

• Lead end-to-end architecture, solution design, and technical delivery for ServiceNow implementations across IRM, BCM, and SecOps.
• Define scalable, secure, and maintainable platform architecture, development standards, governance controls, and integration patterns.
• Collaborate with business stakeholders, cyber-security teams, risk/compliance teams, and enterprise architects to translate requirements into technical solutions.
• Provide technical leadership for enterprise ServiceNow implementations and enhancements.
• Ensure adherence to ServiceNow best practices, platform governance, performance optimization, and scalability.

Integrated Risk Management (IRM)

• Architect and implement ServiceNow IRM / GRC solutions including:
  • Risk Management
  • Policy & Compliance
  • Audit Management
  • Regulatory Change Management
• Configure risk registers, controls, entity frameworks, indicators, issue management, and remediation workflows.
• Automate governance, risk, and compliance processes for improved audit readiness and enterprise visibility.
• Support integration of IRM processes with CMDB, business applications, and operational data.

Business Continuity Management (BCM)

• Design and implement BCM capabilities including:
  • Business Impact Analysis (BIA)
  • Continuity Planning
  • Recovery Management
  • Crisis Response Workflows
• Configure continuity plans, process dependencies, recovery objectives, and resilience workflows.
• Support continuity testing, simulation exercises, and recovery readiness initiatives.
• Enable operational resilience through integrated ServiceNow workflows and automation.

Security Operations (SecOps)

• Lead implementations across ServiceNow SecOps modules including:
  • Security Incident Response (SIR)
  • Vulnerability Response
  • Threat Intelligence integrations
• Design workflows for incident triage, threat prioritization, vulnerability remediation, and coordinated response.
• Integrate ServiceNow with security tools such as SIEM, vulnerability scanners, EDR, and threat intelligence platforms.
• Enable visibility into security posture, risk exposure, and operational KPIs through dashboards and reporting.

Development & Integrations

• Develop and customize ServiceNow applications using:
  • JavaScript
  • Glide API
  • Script Includes
  • Business Rules
  • Client Scripts
  • Flow Designer
  • IntegrationHub
• Build and maintain REST/SOAP integrations with enterprise applications and security platforms.
• Design reusable workflows, automation components, and scalable integrations.
• Support platform upgrades, release activities, and performance improvements.

Leadership & Governance

• Mentor developers and administrators across implementation and support activities.
• Conduct architecture reviews, code reviews, and technical assessments.
• Ensure compliance with enterprise standards and ServiceNow development best practices.
• Collaborate with QA, DevOps, security, and infrastructure teams during deployments and production releases.

Required Skills & Experience

• 10–16 years of overall IT experience with strong ServiceNow implementation and architecture expertise.
• Proven hands-on experience in:
  • IRM / GRC
  • BCM
  • SecOps
• Strong knowledge of:
  • JavaScript
  • Glide API
  • Flow Designer
  • ServiceNow scripting
  • REST/SOAP integrations
• Experience implementing:
  • Security Incident Response
  • Vulnerability Response
  • Risk & Compliance workflows
  • Business Continuity processes
• Good understanding of:
  • CMDB
  • Enterprise integrations
  • Security operations
  • Governance and compliance frameworks
• Strong leadership, problem-solving, stakeholder management, and communication skills.

Preferred Skills

• Experience integrating ServiceNow with:
  • SIEM tools
  • Vulnerability scanners
  • Cloud security platforms
  • Identity and access management solutions
• Exposure to Operational Resilience frameworks.
• Experience working in enterprise-scale digital transformation programs.
• Knowledge of Agile/Scrum methodologies and ITIL practices.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• CIS – Risk & Compliance (CIS-RC)
• Additional ServiceNow implementation or architect certifications preferred