Sr Service Engineer

Providence; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Providence in Hyderabad is seeking an experienced ServiceNow Developer to design, build and support enterprise-scale solutions across IRM, BCM, SecOps, and TPRM. You will implement risk, policy, and privacy controls, while enabling automation and integration with security platforms.

The role emphasizes governance, resilience, and regulatory change management, with strong emphasis on JavaScript, Glide API, and Flow Designer for scalable workflows. Hyderabad location, full-time role.

Qualifications

• 6–12 years of IT experience with hands-on ServiceNow development.
• Strong expertise across IRM, GRC, BCM, SecOps, TPRM, and privacy management.
• Proficiency in JavaScript, Glide API, Flow Designer, and IntegrationHub.
• Experience with REST/SOAP integrations and MID Server configurations.
• Knowledge of CMDB, ITIL processes, and enterprise integration architecture.

Responsibilities

• Design, develop, configure, and customize ServiceNow apps and workflows across multiple modules.
• Build scalable components following ServiceNow best practices.
• Configure IRM capabilities: risk, policy, audit, and RC management.
• Develop TPRM workflows for vendor lifecycle, onboarding, risk scoring, and monitoring.
• Create BCM workflows, BIA, disaster recovery, crisis, and resilience tracking.
• Integrate with SIEM, vulnerability platforms, and cloud security tools.
• Support automation, governance, upgrades, and QA/testing activities.

Skills

ServiceNow IRM/GRC

BCM

SecOps

TPRM

Operational Resilience

Privacy Management

Regulatory Change Management

CAM

RMF

FedRAMP

JavaScript

Glide API

Flow Designer

IntegrationHub

REST/SOAP Integrations

MID Server

CMDB

ITIL

SIR

Vulnerability Response

Job description

Job Description:

ServiceNow Developer

IRM / BCM / SecOps

Experience: 6–12 Years

Location: Hyderabad

Employment Type: Full-Time

Role Summary

We are looking for an experienced ServiceNow Developer with strong expertise in IRM, BCM, SecOps, Operational Resilience, Privacy Management, and Third-Party Risk Management (TPRM) to develop, customize, and support enterprise-scale ServiceNow solutions. The ideal candidate should possess strong hands-on ServiceNow development experience across governance, risk, compliance, resilience, and security domains. The role requires building scalable workflows, integrations, automation capabilities, and operational dashboards aligned with enterprise governance and cyber-security objectives.

Key Responsibilities

ServiceNow Development

Design, develop, configure, and customize ServiceNow applications and workflows across IRM, BCM, SecOps, and Operational Resilience modules.

Develop solutions using:

• JavaScript
• Glide API
• Script Includes
• Business Rules
• Client Scripts
• UI Policies
• Flow Designer
• IntegrationHub

Build reusable and scalable components following ServiceNow best practices.

IRM / GRC Development

Configure and implement ServiceNow IRM capabilities including:

• Risk Management
• Policy & Compliance
• Audit Management
• Regulatory Change Management (RCM)

Develop workflows for:

• Risk assessments
• Controls management
• Compliance monitoring
• Issue remediation
• Attestation processes

Support enterprise governance and compliance automation initiatives.

Third-Party Risk Management (TPRM)

Configure and enhance TPRM workflows for vendor lifecycle management and risk evaluation.

Implement vendor onboarding/offboarding workflows using structured questionnaires and assessment processes.

Support automation of vendor risk scoring, due diligence tracking, and ongoing compliance monitoring.

Integrate external vendor risk and security compliance signals into ServiceNow workflows.

Support reporting and dashboarding for third-party risk visibility.

Business Continuity Management (BCM)

Develop and support BCM capabilities including:

• Business Impact Analysis (BIA)
• Disaster Recovery planning
• Crisis management workflows
• Recovery procedures

Configure continuity plans, recovery objectives, testing schedules, and resilience workflows.

Support operational resilience and continuity readiness initiatives through workflow automation.

Regulatory Change Management (RCM)

Configure workflows and automation for monitoring and managing regulatory and legislative changes.

Support ingestion and mapping of regulatory updates to controls, policies, and compliance requirements.

Automate impact assessment workflows and remediation tracking for regulatory changes.

Enable traceability between regulations, controls, risks, and business processes.

Operational Resilience Management

Develop workflows supporting enterprise operational resilience initiatives.

Configure tracking and monitoring for resilience pillars across:

• People
• Processes
• Technology
• Facilities

Support operational health monitoring, resilience dashboards, and disruption management workflows.

Enable visibility into business service dependencies and resilience metrics.

Privacy Management

Configure and enhance ServiceNow Privacy Management workflows and risk assessments.

Support privacy impact assessments (PIA) and personal data risk management processes.

Integrate privacy risks and controls into the enterprise risk management framework.

Develop workflows supporting data protection, compliance, and remediation activities.

Continuous Authorization & Monitoring (CAM)

Implement and support CAM workflows for regulated and compliance-focused environments.

Develop risk management workflows aligned to frameworks such as:

• RMF
• FedRAMP
• Continuous compliance monitoring

Support automated control validation, evidence collection, and ongoing compliance assessments.

Configure integrations and monitoring workflows for compliance tracking and audit readiness.

Security Operations (SecOps)

Develop and support ServiceNow SecOps solutions including:

• Security Incident Response (SIR)
• Vulnerability Response
• Threat Intelligence integrations

Configure workflows for incident triage, remediation, escalation, and vulnerability management.

Integrate ServiceNow with SIEM, monitoring, vulnerability scanning, and security platforms.

Support automation of security processes and operational response workflows.

Integrations & Automation

Build REST/SOAP integrations with enterprise applications, governance systems, and security platforms.

Configure IntegrationHub and MID Server integrations.

Develop automated workflows and orchestration capabilities using Flow Designer.

Support enterprise data synchronization and workflow automation initiatives.

Platform Support & Governance

Participate in code reviews and follow ServiceNow development standards and governance.

Troubleshoot and resolve platform and application issues.

Support upgrades, patches, releases, and deployment activities.

Prepare technical documentation and support QA/testing activities.

Collaborate with architects, administrators, business users, and security teams during implementation and support phases.

Required Skills & Experience

6–12 years of overall IT experience with strong ServiceNow development expertise.

Hands-on experience in:

• IRM / GRC
• BCM
• SecOps
• TPRM
• Operational Resilience
• Privacy Management
• Regulatory Change Management

Strong expertise in:

• JavaScript
• Glide API
• Flow Designer
• IntegrationHub
• ServiceNow scripting

Experience with:

• Security Incident Response
• Vulnerability Response
• Risk and compliance workflows
• Business continuity and resilience processes

Experience developing REST/SOAP integrations and MID Server configurations.

Good understanding of CMDB and enterprise integration architecture.

Strong debugging, analytical, and problem-solving skills.

Good communication and stakeholder interaction skills.

Preferred Skills

Exposure to CAM, RMF, FedRAMP, or regulated compliance environments.

Experience integrating ServiceNow with SIEM, vulnerability management, and cloud security platforms.

Knowledge of operational resilience and enterprise governance frameworks.

Understanding of Agile/Scrum methodologies and ITIL processes.

Exposure to cloud environments and enterprise cyber-security operations.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• CIS – Risk & Compliance (preferred)

Short Version for TA Job Posting

Hiring – ServiceNow Developer

Modules: IRM / BCM / SecOps / TPRM / Privacy

Experience: 6–12 Years

Location: Hyderabad

We are looking for an experienced ServiceNow Developer with expertise in IRM, BCM, SecOps, Operational Resilience, Regulatory Change Management, Privacy Management, CAM, and TPRM to develop and support enterprise ServiceNow solutions.

Required Skills

• ServiceNow IRM / GRC
• BCM
• SecOps
• TPRM
• Operational Resilience
• Privacy Management
• Regulatory Change Management (RCM)
• CAM / RMF / FedRAMP exposure
• JavaScript & Glide API
• Flow Designer & IntegrationHub
• REST/SOAP Integrations

Responsibilities

• Develop and customize governance, resilience, compliance, and security workflows
• Implement vendor risk, privacy, operational resilience, and regulatory compliance solutions
• Build integrations with enterprise governance and security platforms
• Support automation, enhancements, and platform governance initiatives

Preferred

• CSA / CAD, CIS-IRM certifications
• CMDB & enterprise integration experience
• ITIL knowledge