Principal Product Manager – Experiences Tribe

Neara; Delhi; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Multiplier seeks a Principal Product Manager for the Experiences Tribe to own onboarding, time & attendance, expenses, and related user journeys. You will drive strategy, unblock customer issues, and partner across payroll, finance, design, and engineering to deliver impactful improvements at scale.

You will translate voice-of-customer signals into prioritized roadmaps, lead rapid experiments, and balance execution with high-priority client escalations in a distributed, remote-first environment.

Qualifications

• 10+ years in product management with outcomes in scale-up or high-growth settings.
• Ability to go deep into a domain quickly and identify high-leverage problems.
• Proven track record of defining and measuring impact beyond shipping features.

Responsibilities

• Own strategy and outcomes for a significant pillar of work within the Experiences Tribe.
• Develop customer empathy through calls, tickets, Gong, and sales conversations.
• Run rapid experiments with customers and iterate on lightweight solutions.
• Scope initiatives autonomously and make decisions in ambiguity.
• Define impact metrics for the area and monitor progress against them.
• Collaborate with design, engineering, payroll, compliance, and GTM teams.
• Translate voice-of-customer signals into prioritized, data-backed roadmaps.
• Balance deep execution with urgent client escalations in a remote-first setting.

Skills

Customer empathy

Cross-functional collaboration

Strategic thinking

Decision making under ambiguity

Job description

Principal Product Manager – Experiences Tribe

Job type: Full Time · Department: Product Management · Work type: Hybrid

Bengaluru, Karnataka, India; Pune, Maharashtra, India; Chennai, Tamil Nadu, India; Delhi, India

About Us

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress at scale. Multiplier is at the forefront of this change.

We're building a world without limits, where ambitious businesses of any size can look beyond borders to build their global dream teams.

We empower companies with the tools and support to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly, with no legal entities required. By simplifying global hiring, we're creating a level playing field where businesses and individuals can compete, grow, and succeed, regardless of geography.

We believe talent knows no borders, and we've built the platform that proves it. Our world-class EOR, COR, and Global Payroll products help businesses worldwide, from startups to enterprises, seize the global hiring opportunity. Backed by Sequoia, DST, and Tiger Global, led by industry experts, and scaling fast, we're looking for brilliant, like-minded people to join us.

The future is borderless. Let's build it together.

About the Role

The Experiences Tribe owns the product surfaces that carry every member and customer through their lifecycle on Multiplier: onboarding, time & attendance, expenses, offboarding, and the core product experience that ties them together. This work sits directly upstream of payroll: the accuracy and speed of what happens here determines whether Global Payroll runs clean across 150+ countries.

We're looking for a Principal Product Manager to take ownership of a significant pillar of work within this tribe, operating with the scope and judgment of a product leader while staying close enough to the detail to unblock real customer issues week to week.

What You Will Be Doing

Your mission is to go deep into a critical product surface, whether that's onboarding, time & attendance, expenses, or a Clarity workstream, and drive outsized impact for customers and members through sharp strategy, fast execution, and relentless customer empathy.

• Own strategy and outcomes for a significant pillar of work within the Experiences Tribe, going deep enough in the domain to spot the highest-leverage problems yourself.
• Build deep customer empathy through direct exposure (calls, tickets, Gong, sales conversations) and use it to separate real problems from noise.
• Move fast: run rapid experiments with customers, ship lightweight solutions, and iterate based on real signal rather than waiting for a perfect plan.
• Operate entrepreneurially, scoping and driving initiatives with minimal hand-holding, comfortable making calls in ambiguity and course-correcting quickly.
• Define what impact looks like for your area up front, instrument it, and hold yourself and the team accountable to it.
• Work cross-functionally and across time zones with design, engineering, payroll, compliance, and go-to-market teams to get things shipped.
• Translate voice-of-customer signal into a ranked, evidence-backed set of priorities, and defend those tradeoffs clearly with data.
• Balance deep, focused execution in your domain with high-priority client escalations in a fast-paced, remote-first environment.

What We Are Looking For

• 10+ years in product management, including several years owning meaningful outcomes in a fast-paced scale-up or high-growth environment.
• A background in HRMS, payroll, fintech, or another regulated / data-heavy domain is preferred but not required.
• Demonstrated ability to go deep into a domain quickly, build genuine customer empathy, and use it to find the highest-leverage problems.
• An entrepreneurial operator: comfortable scoping ambiguous problems, running fast experiments, and shipping without waiting for perfect information.
• A track record of defining and measuring impact, not just shipping features, able to show what changed for customers and the business.
• Strong cross-functional collaboration skills, with experience working effectively across time zones and distributed teams.
• Strong operational and negotiation skills, with experience managing stakeholders across engineering, design, compliance, legal, and operations.
• Excellent written and verbal communication; able to make complex tradeoffs simple enough for fast, confident decision-making.
• Comfortable working independently and autonomously in a distributed, remote-first team, while balancing focused domain work with urgent client escalations.