Manager - Business Operations

Neara; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Competitive compensation

Collaborative work environment

Autonomy in defining technical blueprints

Job summary

Neara is seeking a Manager - Business Operations to lead the architectural strategy for global operations. The role demands extensive experience with Salesforce Service Cloud and the ability to translate complex business requirements into technical implementations.

As a key player in Bengaluru’s hybrid work environment, you'll design solutions that streamline operations while collaborating with finance and product teams.

Competitive compensation and opportunities for growth are offered.

Qualifications

• 6+ years of professional experience, with 2-3 years in a Lead/Manager role.
• Hands-on expertise in Salesforce Service Cloud, particularly in Flow Builder.
• Strong understanding of the Order-to-Cash cycle or Global Mobility/Payroll.

Responsibilities

• Design architecture for global operations in Salesforce.
• Build Salesforce Flows and automation tools to enhance customer lifecycle.
• Act as the primary liaison between teams to ensure process alignment.

Skills

Salesforce Service Cloud expertise

Stakeholder management

Data analysis (SQL/Salesforce Reports)

Process mapping (LucidChart/Miro)

Leadership in FinTech/B2B SaaS

Job description

Return to jobs list

Manager - Business Operations

Job type: Full Time · Department: GTM Analytics · Work type: Hybrid

Bengaluru, Karnataka, India

BizOps Manager

About Multiplier

At Multiplier, we’re pioneering the future of global employment. Our platform empowers companies to hire and manage talent anywhere in the world — while simplifying compliance, payroll, and benefits. Backed by Sequoia, DST, and Tiger Global, we’re transforming how companies scale globally.

About the Role

We are looking for a BizOps Manager to serve as the lead designer and technical strategist of our internal operational "engine." This is a high-impact role for a person with prior Salesforce & Servicecloud expertise who thrives at the intersection of business strategy and technical execution.

You won’t just be documenting workflows; you will be responsible for the architectural integrity of how Multiplier scales. You will deconstruct complex domains—Payment Operations, Benefits, Mobility, and AR/AP—and translate them into a high-performing Salesforce environment. You are the "bridge" who can talk API integrations with developers and ROI with the C‑Suite.

What You’ll Do

Architectural Strategy & Design

• End-to-End Solutioning: Design the "Future State" architecture for global operations, ensuring that Salesforce (specifically Service Cloud) is configured to handle complex, multi-entity workflows.
• The Technical Bridge: Translate high-level business requirements into technical specifications, including custom objects, complex Flow logic, and integration points with Fintech stacks.

Operational Engineering

• Workflow Automation: Take full ownership of building and maintaining sophisticated Salesforce Flows and automation tools that reduce manual touchpoints across our customer lifecycle.
• SLA & Metric Infrastructure: Build the tracking architecture to monitor KPIs and Service Level Agreements (SLAs), ensuring the system enforces accountability automatically.

Stakeholder Management & Leadership

• Cross-Functional Alignment: Act as the primary liaison between BizOps, Product, Finance, and GTM Systems. You ensure that a change in a back-office payment process doesn't break the front-end customer experience.
• Governance & Change Management: Lead the rollout of new systems. You aren't just shipping features; you are driving adoption through clear documentation, enablement, and influence.

Process Discovery & Optimization

• Deep-Dive Audits: Conduct "look-under-the-hood" sessions to identify friction in post-sales teams, using data to prove where processes are failing and where automation can win.

What You’ll Bring

• Experience: 6+ years of professional experience, with at least 2-3 years in a Lead/Manager role within FinTech or B2B SaaS.
• Salesforce Mastery: Deep, hands-on expertise in Salesforce Service Cloud. You should be an expert in Flow Builder, Case Management, and Data Modeling. (Salesforce Architect certifications are a significant plus).
• Business Acumen: A strong understanding of the "Order-to-Cash" cycle or Global Mobility/Payroll logic. You understand how data flow affects the balance sheet.
• Stakeholder Influence: Proven ability to manage senior stakeholders and "push back" when a requested business process doesn't scale technically.
• Analytical Tooling: Proficiency in process mapping (LucidChart/Miro) and the ability to query data (SQL or Salesforce Reports) to identify operational bottlenecks.
• Execution Mindset: You are a "Player-Coach" who can design a 12-month roadmap and then dive in to build a prototype the same afternoon.

What We Offer

• Architectural Ownership: The autonomy to define the technical and operational blueprint of a global unicorn.
• High Visibility: Your work directly impacts Multiplier’s efficiency and our customers' satisfaction.
• Collaborative Environment: Work alongside a world-class team supported by top-tier investors.
• Mission-Driven Growth: Competitive compensation and the chance to shape the future of global work.