Program Manager

Neara; Bengaluru; Hybrid; INR 80,000 - 120,000; Full time

Benefits offered by this job

High-impact role

Full autonomy

Competitive benefits

Comprehensive health insurance

Generous holiday policy

Job summary

A leading tech company in Bengaluru is looking for a Program Manager to oversee Product Operations. This role involves managing governance, triaging requests, and ensuring roadmap execution. Candidates should have at least 4 years of experience in program management within a SaaS environment, strong communication skills, and a proven track record in cross-functional governance. The company offers a hybrid work model, competitive benefits, and a focus on professional development.

Qualifications

• 4+ years of program management in SaaS/platform organizations.
• Experience with cross-functional governance and decision forums.
• Strong written communication skills for decision-ready documentation.

Responsibilities

• Run triage and routing forums for product review requests.
• Establish change control and coordinate communications for roadmap status.
• Drive cross-functional dependency resolutions and ensure launch readiness.

Skills

Program management in SaaS

Cross-functional governance

Strong written communication

Leadership without authority

Experience in Notion, Jira, Salesforce

Tools

Notion

Jira

Salesforce

Google Suite

Job description

About us:

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class , AOR and Global products, means it has never been easier to seize the global hiring opportunity.

We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.

Role Summary

You are the operating backbone for Product Operations—running the governance, cadences, and reporting that keep requests and gaps moving from intake → decision → delivery → closure, ensure the roadmap is credible and adopted, make OKRs measurable and on-track, and drive predictable execution of cross-functional product-led programs.

Core Responsibilities

1) Intake, Triage, and Closure Governance

Run triage/routing forums and ensure clear outcomes for product review requests (PRR)

Maintain PRR workflow hygiene

Drive closure rigor: rationale, comms, outcomes captured

2) Roadmap Governance & Communication

Establish change control and roadmap rituals

Prepare exec/stakeholder readouts: themes, milestones, confidence, risks, tradeoffs

Maintain a single source of truth for roadmap status and changes

Coordinate roadmap communications across GTM/Ops (what’s coming, what changed, what’s at risk)

3) OKR Operating System

Ensure every KR has: owner, metric definition, baseline, target, and data source

Run weekly pulses, monthly scorecards, quarterly planning/QBR readiness

Produce leadership-ready updates focused on outcomes, risks, and decisions needed

4) Cross-Functional Program Management (product-led initiatives)

Drive dependency resolution across Product/Eng/Ops/GTM/Field teams

Ensure launch readiness (enablement, documentation, support preparedness)

Partnering with Technical Program Management

You: cross-functional alignment, governance forums, decision logs, OKR/roadmap reporting, exec comms

TPM: delivery planning, engineering sequencing, release coordination, technical risks

Shared: dependencies, risk management, escalation paths, release readiness

Success Metrics

Intake & decision system health

Quality: Percentage of requests meeting intake standard; aging/backlog health

Reliability: Close ≥90% of committed PRRs on or before the agreed due date.

Throughput: Maintain consistent closure volume while keeping the committed backlog under control.

Adoption: Reduced escalations/backchannel decision-making

Responsiveness: Time to accept or respond

Roadmap governance health

Roadmap accuracy and adoption (single source of truth)

Fewer “surprise changes”; changes documented with rationale + impact

Percentage of KRs instrumented with reliable reporting

On‑time monthly/quarterly reporting packages

Predictability: earlier risk detection, fewer red surprises

Milestone predictability and dependency resolution

Launch readiness quality (fewer post‑launch escalations; clearer enablement)

Clear tracking and progress on ICP readiness/parity gap programs (as applicable)

Weekly: triage + aging/blockers, program dependency check, OKR pulse

Monthly: roadmap health review + stakeholder update, scorecard + narrative, program steering

Quarterly: planning support, roadmap alignment, QBR readiness, retros/process improvements

Qualifications

Required

4+ years program management in SaaS/platform orgs with Product + Engineering

Experience running cross‑functional governance (intake‑to‑delivery, decision forums, roadmap/OKR rhythms)

Strong written communication; can turn messy inputs into decision‑ready docs

Proven ability to lead without authority and drive accountability

Experience working in Notion, Jira, Salesforce, Google Suite

Preferred

Close partnership with TPM/engineering delivery cadences

Experience in regulated/compliance‑heavy domains (payroll/HR/EOR/COR)

What We Offer:

High‑impact role with the chance to play a key role in a rapidly growing company.

Full autonomy in your role, with the flexibility to work in a hybrid environment.

Work with a passionate, energetic, and diverse team.

Competitive benefits, recognition programs, and career development opportunities.

Attractive ESOPs, giving you a stake in the company’s success.

Comprehensive health insurance coverage for you and your family’s well‑being.

Generous holiday policy.

A company that genuinely invests in your professional success.

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.