Principal Presales Solution Architect - Enterprise Service Management

Unisys India Private Limited; Bengaluru; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Unisys is seeking a Principal Presales Solution Architect for ServiceNow ESM to shape solutions, lead client engagements and propel the sales cycle with technical expertise and proactive initiatives. Collaborating with SE, CE, CDE and CTO teams, you will develop account strategies, create PoVs, accelerators and migration playbooks, and own RFP responses and SOW drafts to drive value for clients.

The role requires 8+ years in consulting or professional services, excellent communication, and a

Qualifications

• Strong technical understanding of the ServiceNow platform.
• Proven pre-sales, solution architecture, and business development background.
• Ability to create PoVs, accelerators, and migration playbooks.

Responsibilities

• Lead client engagements and workshops across Sales cycles.
• Develop and deliver repeatable Proof of Value engagements.
• Own RFP responses and draft SOWs for projects.
• Demonstrate product value through tailored demos.
• Collaborate with customers and internal teams to shape solutions.

Skills

ServiceNow expertise

Pre-sales

Solution architecture

Business development

Workshop facilitation

ROI storytelling

Tools

ServiceNow

Freshworks

BMC Helix

Cherwell

EasyVista

Job description

Principal Presales Solution Architect - ServiceNow ESM

What success looks like in this role:

This role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise, innovation, and proactive sales activities across the ServiceNow and Freshworks platforms. Collaborate closely with SE, CE, CDE & CTO organisations to develop and execute account strategies. Identify, qualify, and nurture new business opportunities within existing and prospective clients. Create pursuit kits to support sales engagements and drive pipeline growth. Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs. Design and implement accelerators to demonstrate value and innovation across the ServiceNow, Freshworks and EasyVista platforms. Create migration playbooks, focusing on transitions from platforms such as ServiceNow, BMC Helix, and Cherwell. Own and complete RFP responses, ensuring alignment with client requirements and sales objectives. Draft Statements of Work (SOWs) for client projects. Lead client-facing elements of projects, including technical workshops, solution shaping, and pricing. Actively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate leads. Build and maintain strong client relationships at multiple organisational levels, acting as a trusted advisor. Provide feedback to product and marketing teams based on client and market insights. Oversee project execution by the ESS delivery organisation. #LI-ND1

You will be successful in this role if you have:

Required Skills & Experience

Strong technical understanding of the ServiceNow platform. Proven track record in pre-sales, solution architecture, and business development roles. Ability to create technical assets such as PoVs, accelerators, and migration playbooks. Excellent communication, presentation, and client engagement skills. Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell. Ability to articulate business value and ROI of ESM solutions to both technical and non-technical stakeholders. Experience building and maintaining strong client relationships. Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling). Ability to lead workshops and shape solutions collaboratively with clients.

Key Performance Indicators (KPIs)

• Influenced and sourced Total Contract Value (TCV).
• Win performance and conversion rate of PoV projects to fully scoped and funded engagements.
• Pipeline generation and qualification targets.
• Number of client meetings, demos, and workshops delivered.
• Contribution to upsell/cross-sell opportunities and customer retention rates.
• Client satisfaction scores related to pre-sales engagements.

Preferred Qualifications

• Essential: ServiceNow certifications - CSA, CIS, and CTA.
• Desirable: ServiceNow CMA.
• BMC Helix ITSM Implementation Specialist.
• BMC Certified Expert / Architect.
• Experience with other ITSM platforms (BMC, Freshworks, Cherwell, EasyVista).
• Minimum 8 Years Prior experience in consulting or professional services environments.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] . US job seekers can find more information about Unisys' EEO commitment here . Experience Level Senior Level