Proactive Engineer Experience Management Office

Unisys; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

Unisys is seeking a proactive engineer in Bengaluru to join our team. You will analyze data from Digital Experience Management tools, translate requirements for both technical and non-technical stakeholders, and drive remediation and automation initiatives to improve the digital employee experience.

Responsibilities include collaborating with Experience Leads, testing remediation strategies, and developing comprehensive documentation.

Qualifications

• Bachelor's degree in a relevant field or related discipline.
• Experience in business analysis, data analysis, or similar roles focusing on digital employee experience.
• Strong analytical and critical thinking skills with ability to identify patterns and trends.
• Proficiency in Excel and PowerPoint; solid communication and interpersonal skills.

Responsibilities

• Gather, research, and analyze data from Digital Experience Management tools, ServiceNow, and SCCM to gain insights.
• Translate business requirements into technical specifications and vice versa for stakeholders.
• Collaborate with cross-functional teams to implement proactive measures and enhancements for employee experience.
• Lead testing by creating test scenarios and executing tests for remediation and automation initiatives.
• Develop documentation for workflows, processes, and standard operating procedures.

Skills

Business analysis

Data analysis

Analytical thinking

Excel

PowerPoint

Communication

Collaboration

Education

Bachelor's degree in Business Administration or Computer Science

Tools

TeamViewer

1E DEX

Nexthink

PowerBI

ADO

SCCM

Intune

JAMF

Job description

Job Summary

What success looks like in this role: Job Summary: We are seeking a highly motivated and detail-oriented Proactive Engineer to join our team. As a Proactive Engineer, you will play a crucial role in analyzing data, identifying challenges, and implementing effective remediations and automations developed by automation team to enhance the digital employee experience. With a blend of strong business analysis skills and technical knowledge of digital employee experience tools, you will collaborate with stakeholders, drive use cases, and ensure successful outcomes. Your ability to analyze data, think critically, and solve problems will be essential in improving the end users' experience within our organization.

Responsibilities

Proactively gather, research, and analyze data from various sources, including Digital Experience Management tools, ServiceNow and SCCM etc., to gain insights and support decision-making processes. Collaborate with key Experience Leads to understand and capture business requirements related to the digital employee experience. Act as a bridge between technical and non-technical stakeholders, translating business requirements into technical specifications and vice versa. Participate in cross-functional teams and contribute to the implementation of proactive measures and enhancements to improve the overall employee experience. Act as a subject matter expert on digital employee experience tools, providing guidance and support to Experience Leads and other team members. Drive collaboration with automation team, providing clear requirements and guidance for developing effective automation scripts and tools. Work closely with the automation team to design and implement remediation strategies and automation solutions that address identified challenges and gaps. Take ownership of the testing process by creating comprehensive test scenarios, executing tests, and ensuring successful outcomes of remediation and automation initiatives. Develop and maintain documentation, including workflows, processes, and standard operating procedures, to ensure consistency and knowledge sharing within the team. Collaborate with Experience Leads and other stakeholders to measure the impact of remediation and automation efforts, gather feedback, and identify areas for continuous improvement. Assist in the preparation and presentation of monthly Experience Level Reports (XLR) to customers, highlighting insights and recommendations for improving the digital employee experience. Stay updated on emerging technologies, industry trends, and best practices in digital employee experience, business analytics, and technical troubleshooting. Identify opportunities for process improvements within the proactive engineering team, collaborating with automation team to implement efficient workflows and tools. You will be successful in this role if you have:

Qualifications

Bachelor's degree in a relevant field, such as Business Administration, Computer Science, or a related discipline. Experience in Teamviewer/ 1E DEX Proven experience in business analysis, data analysis, or a similar role, with a strong focus on improving the digital experience. Strong analytical and critical thinking skills, with the ability to identify patterns, trends, and areas for improvement based on data analysis. Good understanding of Digital Experience Management tools and platforms, with the ability to troubleshoot basic technical issues. Proficiency in Excel and PowerPoint is a must. Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at various levels. Detail-oriented mindset, with a commitment to delivering high-quality results and ensuring accuracy in analysis and documentation. Ability to work independently, manage multiple tasks and priorities, and meet deadlines in a fast-paced environment. Endpoint troubleshooting experience with Windows and/or MAC. Value Add Knowledge of PowerBI and ADO would be a plus. Proficiency with Nexthink would be a plus. SCCM\\Intune\\JAMF knowledge would be a plus. Knowledge of scripting languages or programming skills would be a plus.

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Notice for U.S. Applicants

Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity