Principal Consultant - ServiceNow

Sun Life; Gurugram District; On-site; INR 2,800,000 - 4,600,000; Full time

Job summary

Sun Life is seeking a ServiceNow Developer in Gurugram, India. The role involves design, build and configuration of ServiceNow applications to meet business requirements, collaborating with Asia and Canada teams and delivering innovative solutions across ITSM processes.

The ideal candidate has extensive ServiceNow scripting expertise, strong JavaScript/REST/XML/HTML/CSS skills and experience with custom Studio-based applications, alongside the ability to work independently within a team.

Qualifications

• 9-14 years of experience in ServiceNow Development.
• Bachelor’s/Master's degree in computer science or software engineering.
• Strong knowledge of JavaScript, REST, XML, HTML and CSS.
• Knowledge of ITSM and ITIL.
• Experience with ServiceNow scripting and custom applications.

Responsibilities

• Develops technical solutions, implements and performs component integration tests.
• Custom / Scoped Application Development.
• Extensive experience on ITSM and ServiceNow Scripting and related questions.
• Troubleshoot technical/application problems and provide ServiceNow Administration and Functional/Development support to user queries and issues.
• Perform Systems Integration Testing and manage/coordinate user acceptance testing.
• Creation of technical and functional documents for ongoing maintenance items and projects.
• Participate in testing when needed (platform upgrades).
• Work with Business Analyst to verify acceptance criteria meets customer requirements.
• Understand the business needs and standardize processes, and build this into the design.
• Capable of working to deadline dates.
• Experience on 3rd party Integrations

Skills

Problem solving

Debugging

Learning new technologies

Independent worker

Education

Bachelor’s/Master's degree in computer science or software engineering

Tools

JavaScript

Java

REST

XML

HTML

CSS

SOAP

ServiceNow

UI Actions

Workflow

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you’ll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life we’re hiring ServiceNow Developer who has a great technical background with ServiceNow. In this role you will be working closely with the existing technical, operational and business teams in Asia and Canada. The ServiceNow Developer has a software development background that will be enhanced by Scripting in ServiceNow, and Application Creation in ServiceNow. The person will be responsible for design, build and configure applications to meet business process and application requirements. As a ServiceNow developer you will need to works across applications, deliver new functionality and innovative solutions, and supports the entire development lifecycle.

Preferred Skills :

• Proficiency with ServiceNow applications such as Change / Incident / Problem Management, Knowledge, Service portal etc.
• Working knowledge on Integrating ServiceNow with other 3rd party tools
• Should have experience related to Custom Applications and Studio based applications.
• Proficiency with HTML, JavaScript-Angular JS, XML, AJAX, Jelly, CSS, SOAP, REST etc.
• Strong working knowledge with different scripts of Service Now like Client Scripts, Business Rules, Script Include, UI Action, UI Policy, and UI Pages
• Strong understanding of Developing the Complex Catalog items, Workflows, Order Guides, Record producers etc.
• Ability to work both independently and as part of a team.

Qualification & Experience :

• Bachelor’s/Master's degree in computer science or software engineering
• 9-14 years of experience in ServiceNow Development role
• Strong knowledge of JavaScript, Java, REST, XML, HTML and CSS
• Strong problem-solving, debugging skills and an aptitude for learning new technologies.
• Knowledge of ITSM and ITIL

Responsibilities :

• Develops the technical solutions, implements and performs the component integration tests
• Custom / Scoped Application Development
• Extensive experience on ITSM and ServiceNow Scriptingovide expertise on all technical questions related to development on of SNOW.
• Troubleshoot technical/application problems and provide ServiceNow Administration and Functional/Development support to user queries and issues
• Perform Systems Integration Testing and manage/coordinate user acceptance testing.
• Creation of technical and functional documents for ongoing maintenance items and projects.
• Participate in testing when needed (platform upgrades).
• To work with Business Analyst to verify acceptance criteria meets customer requirements.
• Understand the business needs and the needs to standardize processes, and build this into the design
• Capable of working to deadline dates.
• Experience on 3rd party Integrations

Job Category:IT - Digital Development

Posting End Date:11/11/2026