Principal Consultant - ServiceNow

Sun Life Global Solutions Private Limited; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sun Life is hiring a ServiceNow Developer to work with Asia and Canada teams. You will design, build, and configure SNOW applications, spanning ITSM modules, custom apps, and integrations.

Candidates should have 9–14 years in ServiceNow development, strong JavaScript, REST/XML/HTML/CSS skills, and ability to work across teams to deliver complex solutions. Remote-ready with global collaboration.

Qualifications

• Bachelor’s or Master’s in computer science or software engineering.
• 9–14 years in ServiceNow development with ITSM/ITIL knowledge.
• Strong JavaScript, REST, XML, HTML/CSS skills for SNOW apps.
• Experience with integrations and Studio-based custom apps.

Responsibilities

• Design, build and configure ServiceNow applications to meet business needs.
• Develop custom catalog items, workflows and order guides.
• Troubleshoot problems and provide SNOW administration support.
• Coordinate tests, UAT and platform upgrades with stakeholders.
• Collaborate with IT and business teams for end-to-end delivery.
• Create technical/functional docs for ongoing maintenance.

Skills

ServiceNow

ITSM

SNOW Scripting

HTML/JavaScript

REST/XML

Integrations

Studio Apps

Education

Bachelor's/Master's in CS

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients’ lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life we’re hiring ServiceNow Developer who has a great technical background with ServiceNow. In this role you will be working closely with the existing technical, operational and business teams in Asia and Canada. The ServiceNow Developer has a software development background that will be enhanced by Scripting in ServiceNow, and Application Creation in ServiceNow. The person will be responsible for design, build and configure applications to meet business process and application requirements. As a ServiceNow developer you will need to works across applications, deliver new functionality and innovative solutions, and supports the entire development lifecycle.

Preferred Skills:

• Proficiency with ServiceNow applications such as Change / Incident / Problem Management, Knowledge, Service portal etc.
• Working knowledge on Integrating ServiceNow with other 3rd party tools
• Should have experience related to Custom Applications and Studio based applications.
• Proficiency with HTML, JavaScript-Angular JS, XML, AJAX, Jelly, CSS, SOAP, REST etc.
• Strong working knowledge with different scripts of Service Now like Client Scripts, Business Rules, Script Include, UI Action, UI Policy, and UI Pages
• Strong understanding of Developing the Complex Catalog items, Workflows, Order Guides, Record producers etc.
• Ability to work both independently and as part of a team.

Qualification & Experience:

• Bachelor’s/Master's degree in computer science or software engineering
• 9-14 years of experience in ServiceNow Development role
• Strong knowledge of JavaScript, Java, REST, XML, HTML and CSS
• Strong problem-solving, debugging skills and an aptitude for learning new technologies.
• Knowledge of ITSM and ITIL

Responsibilities:

• Develops the technical solutions, implements and performs the component integration tests Custom / Scoped Application Development Extensive experience on ITSM and ServiceNow Scripting ovide expertise on all technical questions related to development on of SNOW.
• Troubleshoot technical/application problems and provide ServiceNow Administration and Functional/Development support to user queries and issues
• Perform Systems Integration Testing and manage/coordinate user acceptance testing.
• Creation of technical and functional documents for ongoing maintenance items and projects.
• Participate in testing when needed (platform upgrades).
• To work with Business Analyst to verify acceptance criteria meets customer requirements.
• Understand the business needs and the needs to standardize processes, and build this into the design
• Capable of working to deadline dates.
• Experience on 3rd party Integrations

Job Category: IT - Digital Development

Posting End Date: 11/11/2026

Shine together

At Sunlife, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

Make life brighter

We’re a global company with a passion for people. Our purpose is to help Clients build lifetime financial security and lead healthier lives. As a team of 68,000 across 28 markets, our impact is far-reaching, and locally relevant. There’s power in numbers. As part of Sunlife’s growing team, you have an impact on people in your community and around the world.

Shape the future

With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sunlife, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.

Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sunlife Careers