Principal Consultant Quality

Infosys Limited; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Infosys Limited in Bengaluru, Karnataka seeks a Principal Consultant Quality to lead large-scale transformation initiatives, drive efficiency and deliver business value.

You will mentor teams, engage with clients, establish process controls and champion digitization through data analytics and visualization.

This senior role requires 12-20 years of experience in quality, with strong leadership and change-management skills to sustain improvement programs.

Qualifications

• Bachelor of Arts in Consular and Diplomatic Affairs is required.

Responsibilities

• Create engines for large-scale transformations and drive continuous improvement to deliver efficiency and business value.
• Client management: engage clients to identify gaps in operations and present improvement recommendations.
• Establish process verification methods and control measures for stability and reliability.
• Enable digitization: identify tech-led opportunities, data analytics and real-time visualizations.
• Change management: plan training and staff resources for transformation initiatives.
• Risk management: identify risks and drive mitigation through process improvements.
• Foster a culture of process improvement with training programs and recognition.
• Use feedback mechanisms (CSAT, IPSAT, ESAT) to drive improvement plans.
• Branding: participate in external activities, publish write-ups to showcase thought leadership.

Education

Bachelor of Arts in Consular and Diplomatic Affairs

Job description

Job ID/Reference Code PROGEN-EXTERNAL-253268

Work Experience 12 - 20 Years

Job Title Principal Consultant Quality

Educational Requirements

Bachelor of Arts in Consular and Diplomatic Affairs

Service Line

Quality

Responsibilities

• 1. Create engines for large-scale transformations and ensure implementation: Drive continuous improvement initiatives toIdentify high impact projects and mentor them along with process owner to meet the engagement goals of Efficiency andEffectiveness and Business value delivery
• 2. Client Management: Ability to engage clients to identify the key gaps in the processes which are impacting Operationsperformance. Demonstrate the capability in terms of knowledge on industry wide best practices. Present processimprovement recommendations and program status to ensure that all the client stakeholders are informed.
• 3. Process Control & Verification: Establish the process verification methods and establish control measures in the process forprocess stability and reliability.
• 4. Enable Digitization: Conduct process analysis to identify opportunities for Technology led solutions, Data analytics (Alerts,Estimates, Forecasting / predications) and Data visualization for real time business decisions and improvements.
• 5. Change Management: Plan for and train adequate number of resources to support the transformation / improvementprogram, interact with senior management of the business unit in order to ensure adequately trained resources are staffedfor effective deployment of new initiatives
• 6. Risk Management: Identify process level and engagement level risk along with Operations and drive process improvementinitiative to mitigate any risk in the processes
• 7. Process Improvement Culture - Plan and implement process improvement related training programs for the engagements,drive reward and recognition programs to encourage more people to participate in the transformation journey of theaccount.
• 8. Improvements based on structured feedback mechanisms (CSAT, IPSAT, ESATs etc.): Support process owner to analysesand drive improvement plans for feedback received across different areas.
• 9. Branding: Involve in external activities of seminars etc. Support participating in external activities, publish write-up etc inorder to bring thought leadership in the given area.