Process Improvement Manager

Winfort; Pune District, Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Winfort is seeking a Consultant to build a culture of process improvement in client operations, leveraging Six Sigma, Lean and digital technologies, including awareness of RPA. The role emphasizes mentoring green/black belts and guiding cross-functional teams to deliver high-impact improvements.

The candidate should have extensive experience in driving process improvement projects and in shaping governance, training, and certification programs across engagements.

Qualifications

• Graduate with 8-10 years driving process improvement projects.
• Graduate with 10-15 years driving process improvement projects.
• Certified Six Sigma Green Belt or Black Belt.
• Knowledge of Minitab and MS Excel.

Responsibilities

• Identify opportunities in client processes with measurable business value.
• Mentor/lead PI projects using Six Sigma, Lean and Design Thinking.
• Participate in client interactions and establish governance for workshops.
• Design and deploy Process Improvement framework for engagements.
• Drive certification programs and in-house training on Lean Six Sigma.

Skills

Six Sigma

Lean

RPA awareness

Domain knowledge

Project management

Stakeholder management

Education

Bachelor's degree or above

Tools

Minitab

MS Excel

Job description

Role Designation: Consultant (Job Level 5) Purpose/Essence of the role: Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role require as strong understanding of Improvement methodology like Six Sigma & LEAN with good awareness about RPA / Digital technologies.

Key Responsibilities

1. Identify improvement opportunities in Client processes: a. Identify the opportunity areas in client processes resulting in Business value delivery b. Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space c. Identify opportunities to implement RPA/Tactical automation solution in F&A Domain d. Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of process improvement opportunities Process, operations, business data analysis to identify improvement opportunities. Validation of opportunities and conversion in to the projects.
2. Mentor projects: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off of the project closures in the project management portal.
3. Client Management: Participate in client interactions to present the process improvement case studies. Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs
4. Build process excellence culture: Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean Six Sigma methodology (YB and GB). Drive Certification program at the engagement level
5. Analyze structural feedback from the Stakeholders: Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions.
6. Create Branding for Quality/Organization: Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture. Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance

What are we looking for?

Educational Requirements and Skills

• Consultant: Graduate with Min 8-10 year of experience in driving process Improvement projects / initiatives
• Sr Consultant: Graduate with Min 10-15 year of experience in driving process Improvement projects / initiatives
• Project Management skills
• Certified Six Sigma Green Belt/ Trained Black Belt / Certified Black Belt / Certified Lean Practitioner
• Good knowledge Minitab / MS Excel usage
• Good knowledge of minimum one Industry Domain (F&A, S&F, S&P, HRO, Digital etc.)