Assistant Manager - Quality

Infosys Limited; Bengaluru; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Infosys Limited is seeking an Assistant Manager - Quality to drive Quality Management Systems, implement process improvements, and ensure high-quality service delivery. The role emphasizes RCA, FMEA, Lean/Six Sigma, and data-driven decision making across transition accounts.

The candidate will collaborate with client teams to deliver stable processes, improve metrics, and replicate best practices while guiding training initiatives and knowledge management efforts.

Qualifications

• Graduate with 5-12 years of experience in Quality management.
• Strong understanding of Quality Control methodologies.
• Hands-on experience with RCA, FMEA, and Lean/Six Sigma concepts.
• Experience in QA practices to ensure stable, predictable process performance.
• Ability to drive process improvements and replicate best practices across projects.

Responsibilities

• Apply QMS, drive process improvements, and ensure service delivery quality.
• Utilize Quality Control methodologies and RCA/FMEA to improve outcomes.
• Lead transition accounts and ensure first-time-right quality implementations.
• Collaborate with training teams for knowledge management and training needs.
• Analyze data to derive actionable insights for leadership.

Skills

Quality management

Root Cause Analysis (RCA)

FMEA

Lean methodologies

Six Sigma

Process Improvement

Data analysis

Change management

Stakeholder communication

Education

Graduate

Tools

Quality audit platforms

Job description

Job ID/Reference Code PROGEN-EXTERNAL-254577

Work Experience 5 - 12 Years

Job Title Assistant Manager - Quality

Educational Requirements

Graduate

Service Line

Quality

Responsibilities

• Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.
• Good working knowledge of Quality Control methodologies
• Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies
• Experience on Quality Assurance practices leading Stable and predictable process performance
• Experience in leveraging & proven expertise in replicating key best practices and standards, realizing cross industry synergies.
• Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team
• Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes
• Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.
• Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.
• Ability to analyze complex data and share key process and business inferences/insights with the leadership team
• Ability to project manage complex change initiatives by partnering with clients
• Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.
• Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis
• Strong communication skills .