Presales / Technical Support Engineer

Securden, Inc; Chennai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Securden, Inc is looking for a Presales & Technical Support Engineer in Chennai. The role involves providing technical assistance and demos to customers, diagnosing issues, and ensuring successful product implementations. Candidates should have 2-10 years of relevant B-2-B software product experience, excellent communication skills, and a passion for startup culture. Willingness to work in shifts for global support is essential. Interested candidates can apply via [e-mail].

Qualifications

• 2-10 years of experience in technical support in B-2-B software product companies.
• Good written and oral communication skills.
• Willingness to work in different shifts for global customer base.

Responsibilities

• Understand customer requirements and provide technical assistance.
• Offer product demos and troubleshoot issues.
• Ensure quick customer support and successful product implementation.

Skills

Technical Support

Communication Skills

Customer Service

Troubleshooting

Job description

Presales & Technical Support Engineer – Full Time – Chennai

We are looking to hire technically strong, customer-focused professionals for our customer support team to offer presales and post-sales technical assistance to customers.

Job Responsibilities

• Understanding customer requirements.
• Providing product demos.
• Offering technical assistance.
• Troubleshooting issues.
• Helping customers in successful product implementation.

Qualifications & Profile

• Should offer support through email, phone calls, and web meetings. This requires good writing skills, besides excellent oral communication skills.
• Our customer base (B-2-B) is global. Should be willing to work in different shifts for different geographies.
• Should take complete ownership and be willing to ensure that the customer/prospect gets the needed assistance at the quickest possible time.
• 2-10 years of experience in technical support in B-2-B software product companies or companies that handle software product support. (Those having experience in other domains, kindly excuse).
• Should love working at a startup - enjoying the craziness and chaos! (This is very important).

Location: Chennai

If interested, send your profile to [e-mail].