Presales Executive

The Millennium School; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Job summary

The Millennium School in Gurugram, Haryana is seeking an Executive - Pre Sales / Customer Service to engage with potential B2B customers, understand inquiries, and share detailed product information. The role requires close collaboration with the sales team to qualify leads and ensure smooth handover while maintaining strong product knowledge.

You will respond via phone, email, and chat, update CRM records, and help optimize the customer experience to drive business growth.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.

Responsibilities

• Interact with potential B2B customers to understand inquiries.
• Provide detailed product/service information and resolve customer concerns.
• Collaborate with the sales team to qualify leads and hand over to Sales Manager
• Maintain in-depth knowledge of offerings to communicate value propositions
• Respond promptly to inquiries via phone, email, and chat within defined turnaround time
• Update customer interactions in CRM/system for tracking and follow-up
• Work with internal teams to optimize customer experience and support growth

Skills

Customer Engagement

Product Knowledge

Communication

Lead Qualification

CRM familiarity

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM tools

Job description

Job Title: Executive - Pre Sales / Customer Service

Location: Gurugram, Haryana

Experience Required: 2+ years (Pre-Sales / Customer Engagement)

Employment Type: Full time

Role Objective:

The Pre-Sales Executive will be responsible for engaging with potential B2B customers, understanding their inquiries, and providing comprehensive product and service information. The role requires close collaboration with the sales team to qualify leads and ensure smooth handover, while maintaining strong product knowledge and delivering exceptional customer experiences across multiple communication channels.

Key Responsibilities

• Customer Engagement: Interact with potential B2B customers to understand and address inquiries effectively
• Information Delivery: Provide detailed product/service information, resolving customer concerns with clarity
• Sales Collaboration: Partner with the sales team to qualify leads and transfer them seamlessly to the appropriate Sales Manager
• Product Expertise: Maintain in-depth knowledge of offerings to communicate value propositions convincingly
• Responsive Communication: Respond promptly to customer inquiries via phone, email, and chat, ensuring strict adherence to turnaround time (TAT)
• Record Management: Update customer interactions and comments in CRM/system for efficient tracking and follow up
• Cross-Functional Collaboration: Work with internal teams to optimize customer experience and support business growth

Requirements

• Bachelors degree in Business Administration, Marketing, or related field
• 2+ years of experience in Pre-Sales, Customer Support, or Business Development
• Strong communication and interpersonal skills with a customer centric approach
• Ability to manage multiple inquiries and deliver within defined timelines
• Familiarity with CRM tools and lead management processes