Presales Executive

Puravankara Limited; Bengaluru; Sur place; INR 400 000 - 600 000; Plein temps

Résumé du poste

Puravankara Limited in Bengaluru seeks a proactive Presales Associate to manage inbound/outbound calls and digital leads, supporting the presales team with tailored property solutions. You will follow up diligently, log interactions in Salesforce, and help drive conversions while staying informed on market trends.

The role emphasizes strong communication, multitasking across leads, scheduling site visits, and collaborating with the team to optimize client engagements through the sales pipeline.

Qualifications

• Bachelor’s degree or equivalent in Business, Communication, or related field.
• 2 years of experience in customer service or sales, preferably within real estate.
• Strong communication and interpersonal skills.
• Proficiency in CRM systems and Microsoft Office.

Responsabilités

• Handle inbound and outbound calls for digital leads; follow up promptly to maximize engagement and conversions.
• Provide timely information to prospective customers; identify client needs and guide to suitable property solutions.
• Collaborate with presales team and share lead status updates for seamless coordination.
• Proactively follow up with leads; log all lead data in Salesforce and monitor status.
• Monitor team performance metrics and assist in preparing leadership reports.

Connaissances

Lead management

Communication

Sales

CRM systems

Customer engagement

Interpersonal skills

Formation

Bachelor’s degree in Business, Communication, or related field

Outils

Salesforce

Microsoft Office

Description du poste

We are looking for a proactive and detail-oriented Presales Associate to join our real estate team. The Presales Associate will play a crucial role in managing inbound and outbound calls, handling digital leads from various platforms, and supporting the presales team in delivering tailored solutions to clients. This role will require a strong focus on lead follow-up activities and ensuring effective communication with potential customers, contributing to the overall sales goals.

Key Responsibilities

Lead Management and Communication

• Handle inbound and outbound calls for digital leads generated through various platforms and captured in Salesforce.
• Follow up on digital leads promptly and professionally to maximize customer engagement and conversions.
• Maintain detailed and accurate records of client interactions, including follow-up activities and customer feedback.

Client Engagement and Support

• Provide timely information and assistance to prospective customers, addressing queries about properties, services, and offers.
• Assist in identifying the specific needs of clients to help guide them to the most suitable property solutions.
• Schedule site visits, property demos, and follow-up calls to maintain engagement with clients throughout the sales process.
• Stay informed about the latest real estate trends and market information to assist in client conversations and provide relevant property options.

Collaboration and Team Support

• Work closely with the presales team to ensure that customer inquiries and leads are managed effectively.
• Assist in sharing lead status updates and feedback with the team to ensure seamless coordination. Follow-Up Activities:

Follow-Up Activities

• Ensure all client interactions are handled with professionalism and in a customer-centric manner, fostering positive relationships.
• Proactively follow up with leads and prospects to ensure continuous engagement and progress through the sales pipeline.
• Work with the team to develop strategies for reaching out to customers and scheduling site visits or meetings.
• Log and update all lead-related information in Salesforce, ensuring accurate tracking of each lead's status and activity.
• Monitor and review leads to ensure timely follow-up and prompt responses to customer inquiries Performance Monitoring and Reporting:

Performance Monitoring and Reporting

• Monitor and track team performance metrics, including client interactions, lead conversions, and overall team effectiveness.
• Assist in preparing reports for leadership, focusing on achievements, challenges, and potential areas for improvement.

Team Development and Training

• Address customer concerns or issues promptly, escalating to the appropriate team.
• Ensure all client interactions are handled with professionalism and in a customer-centric manner, fostering positive relationships.

Qualifications

• Bachelor’s degree or equivalent in Business, Communication, or a related field (preferred).
• 2 years of experience in customer service, sales, or a related field (preferably within the real estate sector).
• Basic understanding of real estate products and market trends is a plus.
• Strong communication and interpersonal skills, with a focus on customer engagement and satisfaction.
• Proficiency in CRM systems, calling platform and Microsoft Office tools
• Ability to manage and prioritize multiple leads simultaneously.
• Goal-oriented with a focus on achieving performance targets.
• Strong organizational skills and attention to detail.