Pre Sales Associate

Mentor Match; India; On-site; INR 300,000 - 600,000; Full time

Job summary

A leading edtech platform is seeking a driven Pre-Sales Executive to support their sales pipeline. The role involves engaging prospective clients, addressing their educational needs, and facilitating personalized tutoring solutions. Ideal candidates will possess communication skills and empathic engagement to guide parents through the onboarding process.

Qualifications

• 1–3 years of experience in pre-sales, inside sales, or academic counseling.
• Excellent verbal and written communication skills in English.
• Self-motivated with a proactive approach to problem-solving.

Responsibilities

• Engage with inbound and outbound leads via phone, WhatsApp, or email.
• Conduct discovery calls to assess student requirements and learning gaps.
• Maintain accurate CRM records of all interactions.

Skills

Communication

Problem-Solving

Listening

Emotional Intelligence

Tools

CRM Software

WhatsApp

Google Meet

Zoom

Job description

Direct message the job poster from Mentor Match

Mentor Match is a growing edtech platform connecting students with expert tutors for personalized learning support. We cater to learners across geographies, ensuring quality education through one-on-one tutoring. Our mission is to make expert help accessible, relatable, and impactful for every child.

Role Overview:

We’re looking for a driven and empathetic Pre-Sales Executive to support our sales pipeline by engaging prospective clients, understanding their needs, and matching them with the right tutoring solutions. This is a consultative role that involves both communication and problem-solving skills to guide parents through the early stages of our onboarding process.

Key Responsibilities:

• Engage with inbound and outbound leads (primarily parents) via phone, WhatsApp, or email.
• Understand the academic needs, concerns, and goals of parents and students.
• Conduct discovery calls to assess student requirements and learning gaps.
• Explain Mentor Match’s offerings, tutor quality, and personalized approach.
• Collaborate with the sales and customer success teams to recommend appropriate tutor matches.
• Address parent objections and concerns with empathy and clarity.
• Maintain accurate CRM records of all interactions and follow-ups.
• Assist in trial class scheduling and ensure a smooth transition to the onboarding team.

What We’re Looking For:

• 1–3 years of experience in pre-sales, inside sales, academic counseling, or customer engagement (edtech background is a plus).
• Excellent verbal and written communication skills in English.
• Strong listening skills and emotional intelligence to deal with hesitant or rigid clients.
• Ability to understand and clearly explain educational services and match needs with solutions.
• Comfortable working with CRMs and communication tools like WhatsApp, Zoom, Google Meet, etc.
• Self-motivated with a proactive approach to problem-solving and follow-ups.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Consulting

• Industries

  E-Learning Providers, Education Administration Programs, and Higher Education

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