Practice Lead - US Healthcare (RCM)

Digitide; Dadri; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Digitide's Healthcare vertical within International BPM serves US healthcare provider and payer clients. We are hiring a Consulting Director with deep Revenue Cycle Management (RCM) domain expertise to lead the service line and drive consultative sales, solutioning, and high-margin growth across the Healthcare practice.

This advisory and client-facing role partners with delivery, presales, and alliances teams to bring deep RCM credibility to deals, client relationships, and the broader AI-led

Qualifications

• 12–15 years of experience in healthcare RCM operations or consulting.
• Deep domain expertise across the RCM value chain — patient access, medical coding, billing, AR follow-up, and denials management.
• Track record of influencing measurable RCM performance improvement through technology/AI-led interventions.
• Strong client-facing and presentation skills, with experience engaging analysts, advisors, and senior client stakeholders.
• Experience building or working within a partner/alliance ecosystem in the RCM space.
• Working knowledge of US healthcare regulatory frameworks (HIPAA, CMS guidelines, payer-specific billing requirements).

Responsibilities

• Serve as the Healthcare/RCM domain SME across consultative sales, solutioning, and presales — bringing deep sector and regulatory context to shape winning proposals.
• Assist delivery teams with domain expertise on patient access, medical coding, billing, and AR/denials management.
• Shape and advocate for the AI-led and platform-based RCM modernization roadmap.
• Be the client-facing domain voice in key account conversations, QBRs, and growth discussions across EN accounts.
• Identify and drive high-margin growth opportunities within existing accounts and new client pursuits.
• Build and strengthen alliances and an ecosystem of technology/BPO partners relevant to RCM modernization.
• Represent Digitide in Healthcare-focused analyst and advisor forums, strengthening the firm's positioning.
• Support account teams with transition planning and solution design for new logo wins.

Skills

Consultative sales

Solutioning

Client-facing

AI/Analytics

RCM domain

Job description

Digitide started with a simple vision: To transform business operations and drive growth for enterprises across the globe. For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our clients master the digital age and stay ahead of the curve. With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider—we’re a committed partner driving meaningful impact every day. We

leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description:

Digitide's Healthcare vertical within International BPM serves US healthcare provider and payer clients. We are hiring a Consulting Director with deep Revenue Cycle Management (RCM) domain expertise to serve as the service line leader and subject matter expert driving consultative sales, solutioning, and high-margin growth across the Healthcare practice. This is an advisory and client-facing role — partnering closely with delivery, presales, and alliances teams to bring deep RCM domain credibility to deals, client relationships, and the broader AI-led modernization agenda.

Key Responsibilities

• Serve as the Healthcare/RCM domain SME across consultative sales, solutioning, and presales — bringing deep sector and regulatory context (HIPAA, CMS, payer‑specific billing rules) to shape winning proposals.
• Assist delivery teams with domain expertise on patient access, medical coding, billing, and AR/denials management.
• Shape and advocate for the AI‑led and platform based RCM modernization roadmap — intelligent coding assist, denial prediction/prevention, eligibility and prior‑authorization automation, and patient‑payment digital engagement.
• Be the client‑facing domain voice in key account conversations, QBRs, and growth discussions across EN accounts.
• Identify and drive high‑margin growth opportunities within existing accounts and new client pursuits (NN).
• Build and strengthen alliances and an ecosystem of technology/BPO partners relevant to RCM modernization (coding automation, AI/analytics vendors, clearinghouses).
• Represent Digitide in Healthcare‑focused analyst and advisor forums, strengthening the firm's positioning and credibility in the RCM space.
• Support account teams with transition planning and solution design for new logo wins.

Qualifications:

• 12–15 years of experience in healthcare RCM operations or consulting, with strong exposure to consultative sales, solutioning, or advisory roles.
• Deep domain expertise across the RCM value chain — patient access, medical coding (ICD‑10/CPT), charge capture, billing, AR follow‑up, and denials management — for US hospital systems, physician groups, or payers.
• Track record of influencing measurable RCM performance improvement (net collection rate, days in AR, denial reduction) through technology/AI‑led interventions, in an advisory or SME capacity.
• Strong client‑facing and presentation skills, with experience engaging analysts, advisors, and senior client stakeholders.
• Experience building or working within a partner/alliance ecosystem (technology vendors, coding automation platforms, AI/analytics providers) in the RCM space.
• Working knowledge of US healthcare regulatory frameworks (HIPAA, CMS guidelines, payer‑specific billing requirements).

Why Join Us?

This role puts you at the forefront of Digitide's Healthcare service line, giving you the mandate to define both the RCM domain agenda and the AI‑led modernization roadmap for US provider and payer clients — a rare combination of deep domain ownership and service line leadership. You'll operate with real influence in presales and client governance, shaping proposals and QBRs with sector and regulatory depth that few delivery leaders bring to the table. You'll build without bureaucracy, in a culture that prizes speed, agility, and entrepreneurial spirit, giving you the empowerment and flexibility to build your team and service line your way, backed by 55,000 associates and a 20+ year global track record. And you'll grow at scale, joining an organization with a presence across 40 locations in 5 countries, offering the platform, resources, and runway to build something significant in Healthcare RCM and be recognized for it.