Manager operations- US healthcare process

TP; Navi Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Competitive compensation package

Leadership role with high client visib

Career growth opportunities

Job summary

TP in Navi Mumbai is seeking an experienced Account Manager - Revenue Cycle Management (RCM) to lead A/R collections for US healthcare clients. You will manage client accounts, drive improvements in collection rates and aging, and lead performance reviews with clients and internal teams.

You will monitor key RCM metrics including CEI, DSO, aging buckets, denials, and resolution turnaround time, and develop strategies to accelerate cash flow while delivering client value and operational

Qualifications

• 10-12 years of experience in US Healthcare Revenue Cycle Management (RCM), with substantial exposure to Accounts Receivable (A/R) Collections.
• Proven track record managing client-facing accounts within a healthcare BPO/RCM environment.
• Strong understanding of medical billing, A/R management, claims lifecycle, denial management, payment posting, and revenue cycle operations.

Responsibilities

• Serve as the primary contact for assigned client accounts and build strong client relationships.
• Lead A/R collection operations and drive improvements in collection rates, cash recovery, aging reduction, and overall A/R performance.
• Monitor key RCM metrics (CEI, DSO, aging buckets, denials, turnaround time, productivity, quality).
• Develop and implement strategies to reduce outstanding receivables and accelerate cash flow.
• Prepare and present weekly, monthly, and quarterly performance reports to clients and leadership.
• Collaborate with clients and internal stakeholders to ensure successful account delivery and ongoing improvements.

Skills

A/R Collections

Client Relationship Management

Denial Management

Medical Billing

Data Analysis

Excel & Reporting

Tools

Excel

Reporting Tools

Job description

About the Role

We are seeking an experienced and dynamic Account Manager - Revenue Cycle Management (RCM) to lead Accounts Receivable (A/R) Collections operations within the US Healthcare domain. The ideal candidate will bring deep expertise in US Healthcare Revenue Cycle Management, strong operational leadership capabilities, and a proven track record of driving collection performance and client satisfaction.

This role will be responsible for managing assigned client accounts, improving A/R outcomes, ensuring operational excellence, and serving as the primary liaison between clients and internal stakeholders. The successful candidate will combine strategic thinking, analytical skills, and hands-on operational experience to deliver measurable business results.

Key Responsibilities

Account & Client Management

• Serve as the primary point of contact for assigned client accounts and build strong, long-term client relationships.
• Understand client objectives, business challenges, and performance expectations.
• Conduct regular business reviews, operational updates, and performance discussions with clients.
• Identify opportunities for account growth, process optimization, and service enhancement.
• Ensure high levels of client satisfaction through proactive communication and issue resolution.

Revenue Cycle & A/R Management

• Lead Accounts Receivable (A/R) Collection operations for US Healthcare clients.
• Drive improvements in collection rates, cash recovery, aging reduction, and overall A/R performance.
• Monitor and manage key RCM metrics including:
• Collection Effectiveness Index (CEI)
• Days in A/R
• Aging Buckets
• Denial Rates
• Resolution Turnaround Time
• Productivity and Quality Metrics
• Develop and implement strategies to reduce outstanding receivables and accelerate cash flow.
• Analyze account trends and recommend corrective actions to improve outcomes.

Performance & Analytics

• Review operational dashboards and analyze performance data to identify trends and opportunities.
• Prepare and present weekly, monthly, and quarterly business performance reports.
• Develop action plans to address performance gaps and achieve client goals.
• Utilize data-driven insights to support strategic decision-making.

Stakeholder Management

• Partner closely with clients, leadership teams, and internal stakeholders to ensure successful account delivery.
• Facilitate governance meetings and business review sessions.
• Act as a trusted advisor to clients on RCM best practices and industry trends.
• Support new client onboarding, transitions, and account expansion initiatives.

Required Qualifications

• 10-12 years of experience in US Healthcare Revenue Cycle Management, with significant exposure to Accounts Receivable Collections.
• Proven experience managing client-facing accounts within a healthcare BPO, RCM organization, or healthcare services environment.
• Strong understanding of:
• Medical Billing
• Accounts Receivable Management
• Claims Lifecycle
• Denial Management
• Payment Posting
• Revenue Cycle Operations
• Experience handling provider, hospital, physician group, or healthcare system accounts.
• Demonstrated success in improving collection performance and operational KPIs.

Required Skills & Competencies

Functional Skills

• US Healthcare Revenue Cycle Management
• Accounts Receivable (A/R) Collections
• Denial Management
• Medical Billing & Claims Processing
• Healthcare Payer Knowledge
• Revenue Optimization Strategies

Leadership Skills

• Client Relationship Management
• Stakeholder Management
• Conflict Resolution
• Decision-Making and Problem Solving
• Change Management

Technical & Analytical Skills

• Advanced Microsoft Excel and Reporting Tools
• Data Analysis and Performance Interpretation
• KPI and Dashboard Management
• Root Cause Analysis

Communication Skills

• Excellent verbal and written communication.
• Strong presentation and client-facing skills.
• Ability to communicate effectively with senior leadership and external clients.

Key Performance Indicators (KPIs)

• Collection Rate Improvement
• Reduction in Days in A/R
• Aging Reduction Performance
• Client Satisfaction Scores
• Revenue Recovery Metrics
• Operational Efficiency Improvements

What We Offer

• Competitive compensation package
• Leadership role with high client visibility
• Opportunity to work with leading US Healthcare clients
• Career growth and development opportunities
• Collaborative and performance-driven work environment
• Exposure to strategic client management and business transformation initiatives

Why Join Us?

Join a growing, innovation-driven organization where your expertise in Revenue Cycle Management will directly contribute to client success, operational excellence, and business growth. This is an opportunity to take ownership of key accounts, influence strategic outcomes, and advance your career in a leadership position within the US Healthcare RCM industry.

Location:

Ghansoli, Navi Mumbai (Work from Office)