Practice Director

Keka Technologies Private Limited; NTR; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Keka Technologies Private Limited seeks a Senior VP of Professional Services to own the North America P&L, drive revenue and margin, and ensure 70%+ billable utilization. You will lead pre-sales and sales support with Account Executives on scoping, solution design, and deal reviews for SaaS deployments across Cornerstone OnDemand, Workday, SAP SuccessFactors, and Oracle.

You’ll hire, train, and mentor delivery staff, build bench strength across PM, business and technical consulting, and manage

Qualifications

• 10+ years in Professional Services, Support, or Consulting in enterprise software.
• 5+ years leading teams in a technical or consulting environment.
• Proven track record owning a consulting P&L and driving client value.

Responsibilities

• Own the North America Professional Services P&L, including revenue targets, margin management, and consultant utilization.
• Lead pre-sales and sales support activities with Account Executives on scoping, solution design, and deal reviews for SaaS deployments across Cornerstone OnDemand, Workday, SAP SuccessFactors, and Oracle.
• Hire, train, and onboard delivery staff; build bench strength across PM, Business Consulting, and Technical Consulting.
• Manage, mentor, and coach a team; foster accountability, quality, and improvement.
• Build and manage client relationships with key decisionmakers from inception to post-implementation.
• Oversee installation and acceptance of product suites across the region.

Skills

P&L ownership

People leadership

Client relationship management

Cross-functional collaboration

Budget forecasting

Negotiation

Tools

Cornerstone OnDemand

Workday

SAP SuccessFactors

Oracle

Job description

• Own the North America Professional Services P&L, including revenue targets, margin management, and consultant utilization, with a target of 70%+ billable utilization across the team.
• Lead pre-sales and sales support activities, partnering with Account Executives on scoping, solution design, and deal reviews for Cornerstone OnDemand and Odoo opportunities.
• Hire, train, and onboard delivery staff, building bench strength across Project Management, Business Consulting, and Technical Consulting disciplines.
• Manage, mentor, and coach a team of direct reports, fostering a culture of accountability, quality, and continuous improvement.
• Build and manage client relationships with key decisionmakers from project inception through post-implementation, ensuring high customer satisfaction.
• Manage account and customer escalations, facilitating on-site client meetings where needed and articulating issues and resolution options clearly and succinctly to executive stakeholders.
• Act as executive sponsor on strategic accounts, working closely with Customer Support, Engineering, and Product Management to resolve product-related implementation issues.
• Oversee installation and client acceptance of Cornerstone OnDemand and Odoo product suites across the region.
• Monitor day-to-day delivery activities between client and Phenom Cloud personnel, both on-site and remote.
• Manage partner relationships in coordination with the Sales and Partner Management teams and provide governance for partner-delivered projects.
• Interact with Sales, Systems Engineering, and Product Development to ensure continuity and effective coordination between the organizations.
• Plan and manage service schedules, budgets, and resourcing forecasts for the region.
• Drive sales of Services products and projects, both by working with Sales on deals and by developing customer relationships to identify and create opportunities within the existing customer base.
• Own the Services sales number for North America.
• Establish delivery methodology, quality standards, and best practices for the region.
• Drive best practices and continuous improvement across delivery, methodology, and internal processes.

SKILLS & REQUIREMENTS

• Minimum of 10 years' experience in Professional Services, Support, or Consulting within the enterprise software industry.
• 7 or more years' experience managing people and leading teams in a technical or consulting environment.
• 5 or more years' experience in a senior management role at a top-tier management or technology consulting firm.
• Direct experience managing SaaS deployments for enterprise clients, ideally within HCM/LMS platforms such as Cornerstone OnDemand, Workday, SAP SuccessFactors, or Oracle.
• Proven track record owning a consulting P&L and driving measurable improvements in service quality and client satisfaction.
• Strong executive-level client communication and relationship management skills.
• Experience with SOW structuring, staff augmentation models, and managed services delivery.
• Ability to collaborate effectively with cross-functional teams (Sales, Engineering, Product, Support) to resolve technical and operational challenges.
• Strong financial acumen, including budget management, forecasting, and margin analysis.
• Excellent presentation and negotiation skills, with the ability to influence senior stakeholders.
• Highly organized, with the ability to manage multiple complex client engagements simultaneously.
• Self-driven with a strong sense of ownership and accountability for measurable outcomes.