PRACTICE DIRECTOR - EMEA

Phenom Cloud India Pvt. Ltd.; NTR; On-site; INR 13,258,000 - 19,887,000; Full time

Job summary

Keka Technologies Private Limited seeks an experienced Senior Director of Professional Services to own the EMEA P&L and drive revenue, margin and consultant utilization across multiple currencies. You will lead pre-sales, design multi-currency solutions, and guide deal reviews with account executives.

You will build bench strength by hiring and mentoring delivery staff, manage a cross-functional team, ensure GDPR compliance, drive customer satisfaction across EMEA markets, and deliver scalable

Qualifications

• Must have 10+ years in Professional Services, Support, or Consulting within enterprise software.
• 7+ years of people management in technical/consulting environments.
• 5+ years in a senior management role at a top-tier firm.

Responsibilities

• Own the EMEA Professional Services P&L, including revenue targets, margins, and utilization.
• Lead pre-sales and sales support with Account Executives on scoping and deal reviews for multiple opportunities.
• Hire, train, and onboard delivery staff across Project Management, Business Consulting, and Technical Consulting in EMEA.
• Mentor and coach a team of direct reports to foster accountability and quality.
• Manage client relationships with key decision-makers from inception to post-implementation, ensuring high satisfaction.
• Oversee delivery governance and ensure GDPR compliance across EMEA markets.
• Drive delivery practices and establish standard methodologies for the region.

Skills

Professional Services leadership

People management

Executive communication

Cross-functional collaboration

Multi-country coordination

SaaS deployments

Financial acumen

Negotiation

Project governance

Leadership in hybrid/remote teams

Job description

• Own the EMEA Professional Services P&L, including revenue targets, margin management, and consultant utilization across multiple currencies and countries, with a target of 70%+ billable utilization across the team.
• Lead pre-sales and sales support activities, partnering with Account Executives on scoping, multi-currency solution design, and deal reviews for Cornerstone OnDemand and Odoo opportunities.
• Hire, train, and onboard delivery staff, building bench strength across Project Management, Business Consulting, and Technical Consulting disciplines across EMEA.
• Manage, mentor, and coach a team of direct reports, fostering a culture of accountability, quality, and continuous improvement.
• Build and manage client relationships with key decision-makers from project inception through post-implementation, ensuring high customer satisfaction across multiple EMEA markets.
• Manage account and customer escalations, facilitating on-site client meetings where needed and articulating issues and resolution options clearly and succinctly to executive stakeholders.
• Act as executive sponsor on strategic accounts, working closely with Customer Support, Engineering, and Product Management to resolve product-related implementation issues.
• Ensure delivery practices account for local employment law, data protection (GDPR), and compliance requirements across EMEA markets.
• Oversee installation and client acceptance of Cornerstone OnDemand and Odoo product suites across the region.
• Manage partner relationships in coordination with the Sales and Partner Management teams, and provide governance for partner-delivered projects.
• Interact with Sales, Systems Engineering, and Product Development to ensure continuity and effective coordination between the organizations.
• Plan and manage service schedules, multi-currency budgets, and resourcing forecasts for the region.
• Drive sales of Services products and projects, both by working with Sales on deals and by developing customer relationships to identify and create opportunities within the existing customer base.
• Own the Services sales number for EMEA.
• Establish delivery methodology, quality standards, and best practices for the region.
• Drive best practices and continuous improvement across delivery, methodology, and internal processes.

SKILLS & REQUIREMENTS

• Minimum of 10 years' experience in Professional Services, Support, or Consulting within the enterprise software industry.
• 7 or more years' experience managing people and leading teams in a technical or consulting environment.
• 5 or more years' experience in a senior management role at a top-tier management or technology consulting firm.
• Direct experience managing SaaS deployments for enterprise clients across multiple EMEA countries, ideally within HCM/LMS platforms such as Cornerstone OnDemand, Workday, SAP SuccessFactors, or Oracle.
• Proven track record owning a consulting P&L across multiple EMEA countries and currencies.
• Strong executive-level client communication and relationship management skills.
• Experience with SOW structuring, staff augmentation models, and managed services delivery.
• Working knowledge of GDPR and EMEA employment considerations as they relate to services delivery.
• Ability to collaborate effectively with cross-functional teams (Sales, Engineering, Product, Support) to resolve technical and operational challenges.
• Strong financial acumen, including multi-currency budget management, forecasting, and margin analysis.
• Excellent presentation and negotiation skills, with the ability to influence senior stakeholders.
• Highly organized, with the ability to manage multiple complex client engagements simultaneously across markets.