PRACTICE DIRECTOR - EMEA

Keka Inc.; NTR; On-site; INR 17,341,000 - 23,121,000; Full time

Job summary

Keka Inc. is seeking an accomplished senior leader to own the EMEA Professional Services P&L, drive revenue targets, and ensure high-margin delivery across multiple currencies and countries.

You will lead pre-sales, build bench strength, and mentor delivery teams to sustain customer satisfaction and growth in the region. You will collaborate with Sales, Engineering, Product, and Support to resolve issues, ensure GDPR compliance, and align delivery practices with regional employment

Qualifications

• 10+ years in Professional Services, Support, or Consulting in enterprise software.
• 7+ years leading teams in technical or consulting environments.
• 5+ years in a senior management role at a top-tier management or technology consulting firm.
• Experience managing SaaS deployments for enterprise clients across multiple EMEA countries.
• Proven track record owning a consulting P&L across multiple currencies.
• Strong executive-level client communication and relationship management skills.
• Knowledge of GDPR and EMEA employment considerations for services delivery.

Responsibilities

• Own the EMEA Professional Services P&L and revenue targets across multiple currencies.
• Lead pre-sales and sales support with Account Executives on scoping and deal reviews.
• Hire, train, and onboard delivery staff; build bench strength across PM, Business, and Technical Consulting.
• Manage, mentor, and coach a team of direct reports.
• Build and manage client relationships with key decision-makers across EMEA.
• Oversee delivery practices with GDPR, data protection, and compliance.
• Drive best practices and continuous improvement in delivery methodologies.

Skills

Executive communication

Relationship management

Budget management

Forecasting

Margin analysis

SaaS deployments

Multi-currency

Cross-functional collaboration

Negotiation skills

P&L ownership

Job description

• Own the EMEA Professional Services P&L, including revenue targets, margin management, and consultant utilization across multiple currencies and countries, with a target of 70%+ billable utilization across the team.
• Lead pre-sales and sales support activities, partnering with Account Executives on scoping, multi-currency solution design, and deal reviews for Cornerstone OnDemand and Odoo opportunities.
• Hire, train, and onboard delivery staff, building bench strength across Project Management, Business Consulting, and Technical Consulting disciplines across EMEA.
• Manage, mentor, and coach a team of direct reports, fostering a culture of accountability, quality, and continuous improvement.
• Build and manage client relationships with key decision-makers from project inception through post-implementation, ensuring high customer satisfaction across multiple EMEA markets.
• Manage account and customer escalations, facilitating on-site client meetings where needed and articulating issues and resolution options clearly and succinctly to executive stakeholders.
• Act as executive sponsor on strategic accounts, working closely with Customer Support, Engineering, and Product Management to resolve product-related implementation issues.
• Ensure delivery practices account for local employment law, data protection (GDPR), and compliance requirements across EMEA markets.
• Oversee installation and client acceptance of Cornerstone OnDemand and Odoo product suites across the region.
• Manage partner relationships in coordination with the Sales and Partner Management teams, and provide governance for partner-delivered projects.
• Interact with Sales, Systems Engineering, and Product Development to ensure continuity and effective coordination between the organizations.
• Plan and manage service schedules, multi-currency budgets, and resourcing forecasts for the region.
• Drive sales of Services products and projects, both by working with Sales on deals and by developing customer relationships to identify and create opportunities within the existing customer base.
• Own the Services sales number for EMEA.
• Establish delivery methodology, quality standards, and best practices for the region.
• Drive best practices and continuous improvement across delivery, methodology, and internal processes.

SKILLS & REQUIREMENTS

• Minimum of 10 years' experience in Professional Services, Support, or Consulting within the enterprise software industry.
• 7 or more years' experience managing people and leading teams in a technical or consulting environment.
• 5 or more years' experience in a senior management role at a top-tier management or technology consulting firm.
• Direct experience managing SaaS deployments for enterprise clients across multiple EMEA countries, ideally within HCM/LMS platforms such as Cornerstone OnDemand, Workday, SAP SuccessFactors, or Oracle.
• Proven track record owning a consulting P&L across multiple EMEA countries and currencies.
• Strong executive-level client communication and relationship management skills.
• Experience with SOW structuring, staff augmentation models, and managed services delivery.
• Working knowledge of GDPR and EMEA employment considerations as they relate to services delivery.
• Ability to collaborate effectively with cross-functional teams (Sales, Engineering, Product, Support) to resolve technical and operational challenges.
• Strong financial acumen, including multi-currency budget management, forecasting, and margin analysis.
• Excellent presentation and negotiation skills, with the ability to influence senior stakeholders.
• Highly organized, with the ability to manage multiple complex client engagements simultaneously across markets.