SENIOR BUSINESS IMPLEMENTATION CONSULTANT - INDIA

Keka Technologies Private Limited; NTR; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Keka Technologies Private Limited in India seeks a Senior Business Implementation Consultant with 10+ years in professional services. You will gather requirements, design functional solutions, and lead workshops for global clients in US time zones.

Your role includes guiding delivery teams, shaping project delivery strategies, and ensuring successful LMS/HCM implementations with strong client satisfaction.

Qualifications

• 10+ years in HCM consulting or LMS product ownership.
• Strong communication, problem solving and presentation skills.
• Experience guiding clients through complex business requirements.

Responsibilities

• Lead requirements gathering, functional solutions, and testing.
• Develop solutions aligned to customer goals and workflows.
• Facilitate workshops and guide delivery teams through implementation.

Skills

HCM consulting

Client-facing

Stakeholder management

Requirement gathering

US/UK shift experience

Workshop facilitation

Education

Business degree with IT exposure

Tools

Cornerstone OnDemand

Odoo

Microsoft Office

Job description

SENIOR BUSINESS IMPLEMENTATION CONSULTANT - INDIA

10+ Years

Full-Time

ROLE DETAILS

Department: Professional Services (PS)

Job Type: Full-Time, Permanent

Shift Timings: US Time Zone

DUTIES & RESPONSIBILITIES

• Focus on business requirements gathering, functional solutions, and testing, including conducting business requirement analysis and gap analysis.
• Develop and recommend solutions and strategies for functional solutions based on the analysis of customer business goals, objectives, needs, and existing business workflow.
• Use industry expertise to spot gaps and pitfalls in business requirements and existing customer processes and steer customers toward an optimal solution.
• Identify and recommend solutions to meet client business requirements, guiding customers through functional options thoroughly.
• Facilitate and lead business process and configuration workshops.
• Work with the Phenom Cloud Project Manager to define the optimum project delivery strategy and plan.
• Provide functional and business leadership to the client as well as the cross-functional delivery team.
• Lead testing and validation of business requirements and functional solutions.
• Work with internal groups to define, deliver, and assist with post-implementation issues.
• Lead specific workstreams within larger implementation programmes.
• Facilitate and lead the delivery of administrator training.
• Provide consulting on the functionality of the Cornerstone OnDemand and Odoo applications and industry best practices.
• Dedicate internal-facing effort (approximately 10% of the role) to ensure best practices, functioning as a subject-matter expert in relevant areas.
• Oversee and guide Learning (and Talent, where required) implementation projects.
• Meet utilization requirements and other KPIs related to individual and practice performance.

SKILLS & REQUIREMENTS

• 10 or more years of consulting experience in the HCM space, with more than 7 years of consulting experience in medium/large-scale projects; alternatively, experience on the customer side owning an LMS/HCM product.
• Communication: clear and understandable; articulates complex topics well; presents professionally; strong writing skills.
• Problem Solving: analyzes problems logically to identify root causes; seeks input from a wide range of sources and asks insightful questions.
• Presentation: able to command customer confidence as a subject-matter expert; drives the group to the best applicable solution by applying in-depth product and industry best practices.
• Presentation: projects confidence to help customers make the right decisions, utilizing Cornerstone and industry best practices; able to lead a group discussion.
• Presentation: able to engage with prospective customers during the scope discovery phase and drive discussion towards controlling project scope and schedules.
• Team Collaboration: contributes to overall team success in delivery and pre-sales scenarios; drives the team to complete tasks on schedule and to a high standard of quality.
• Team Collaboration: provides support and guidance to consultants and analysts.
• Customer Satisfaction: understands the fundamentals of customer satisfaction for the software business; establishes trusting relationships with customers.
• Customer Satisfaction: continuously improves and seeks positive feedback from customers and internal stakeholders.
• Initiative: manages tasks with minimal supervision; leads and completes projects with complex customer requirements.
• Initiative: proactively spots and prevents project issues; manages risks and issues resolution; able to lead projects with premier clients.
• Deep subject-matter expertise in relevant practice areas (e.g., learning management, talent management).
• Strong interpersonal skills and a high level of organizational skill, with the ability to coordinate the work of others.
• Degree with a Business major and Technical minor preferred; proficiency with Microsoft Office and understanding of the basic Cornerstone technology platform.
• No direct reporting responsibilities in this role.
• Comfortable working US and/or UK client-facing shift hours.