Services Operations Analyst

Luna Bearings; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Luna Bearings is seeking a Service Operations Analyst to manage governance, analytics, CRM systems, and service delivery support across global teams. The role partners with Partner Success, Sales, Finance, and Technology to streamline onboarding and project delivery.

You will own CRM maintenance, deliver end-to-end analytics, and drive improvements in processes, people, and technology. Strong Excel, PowerPoint, and collaboration skills are essential.

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years in service operations or a related area.
• Strong organizational and multi-tasking abilities.
• Excellent communication and PowerPoint presentation skills.
• Collaborative, with virtual and global team leadership experience.
• Advanced MS Excel data analysis capabilities.
• CRM experience with Salesforce or similar systems and data warehousing knowledge.

Responsibilities

• Design solutions to support Services/Partner Operations and enable global resourcing.
• Lead processing of customer agreements and provisioning changes with stakeholders.
• Scope and execute projects to improve efficiency and profitability.
• Own and maintain CRM systems and ensure data accuracy.
• Conduct end-to-end analytics to identify opportunities for improvement.
• Set and refine goals with leaders for partner operations and global resourcing.
• Deploy design solutions across services for scalable operations.
• Influence project objectives with company leaders.
• Leverage systems to drive BI improvements.
• Build complex reporting and deliver presentations.
• Assist global resourcing with staffing needs.
• Provide analysis and reports to Finance and Leadership and manage reporting/audit.

Skills

Strong communication

Organizational skills

Team collaboration

Leadership / mentoring

Data analysis

PowerPoint presentations

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

NetSuite

OpenAir

MS Project Server

PeopleSoft

MS Excel

PowerPoint

Job description

The Service OperationsAnalyst will be responsible for managing key aspects of process governance and operations for the Cornerstone Global Professional Services Operations team. This includes activities such as reporting & analytics, ownership and maintenance of CRM systems, and providing strategical and tactical support to the Professional Services team. Collaboration in this role means partnering with the Partner Success Managers, Sales, Finance, and Technology teams to coordinate key aspects of the on-boarding and service delivery process. The Services Operations Analyst will also manage the day-to-day activities of new project creation and expertise of our PSA tool.

InThis Role You Will:

• Design innovative solutions to support Services/Partner Operations business and enable global resourcing across North America, EMEA, APJ, and emerging markets using Operational Excellence principles.
• Lead the processing of customer agreements, interpret contract matter, and take appropriate action to provision necessary changes with internal stakeholders and partners.
• Scope and execute project/programs aimed at garnering efficiency and overall profitability.
• Ownership and maintenance of the CRM systems and ensuring data accuracy.
• Conduct end-to-end analytics to identify opportunities for improvement across process, people, and technology, specific to the global delivery and partner operations.
• Help set and refine goals with regards to partner operations and global resourcing with both external/internal leaders, ensuring a simple solution at scale.
• Deploy design solutions for short (quick hits), medium (process changes), and long-term (e.g., automation) across Services to ensure consistent, efficient operations at scale.
• Influence project objectives and direction with company leaders.
• Leverage technical capabilities to orchestrate and drive solutions involving systems and process changes to improve the delivery of service to clients and enable business intelligence.
• Structure and build out complex reporting needs and deliver presentations.
• Assist global resourcing team as needed with services staffing internally and externally with partners.
• Provide analysis and reports as required by Finance and the Leadership teams as well as own and manage the regular reporting and audit practice.

You'veGot What It Takes If You Have:

• Bachelor's ideally or equivalent experience.
• 4+ year of experience in the field or in a related area.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and PowerPoint skills to deliver presentations to multiple levels of leadership.
• Highly motivated self-starter who is an excellent team player and can work collaboratively across multiple functions with virtual and global team leaders.
• Strong leadership and mentoring experience, with a passion to teach, while also demonstrate openness to learn from others.
• Exceptional data analysis skills with advanced knowledge of MS Excel.
• Knowledge of CRM systems such as Salesforce, Netsuite, Open Air, MS Project Server, Peoplesoft etc. with an emphasis on system integration, data warehousing, and analytics.

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