Power Platform Support, Testing & Deployment Engineer
Rvsiglobal
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Benefits offered by this job
Job summary
RVS iGlobal in Gurugram or Jammu, India, seeks a proactive Power Platform Support, Testing & Deployment Engineer to join our technology team. This role focuses on ensuring the stability, quality and delivery of Microsoft Power Platform solutions across client and internal environments.
You will bridge users, developers and project teams, providing application support, coordinating testing activities and managing deployments to maintain high-quality Power Platform systems.
Qualifications
- Experience with Microsoft Power Platform environments.
- Strong troubleshooting and analytical problem-solving skills.
- Experience executing software testing and managing defect lifecycles.
- Exposure to automated testing methodologies and test management tools.
Responsibilities
- Provide 1st and 2nd line support for Power Platform solutions.
- Investigate, troubleshoot and resolve incidents and issues.
- Analyse root causes and coordinate permanent fixes with Dev teams.
- Monitor solution health, performance, and integrations.
Skills
Tools
Job description
RVS iGlobal is a White Label Tech support company providing technical support to mid-sized and large-sized IT businesses around the world 24x7x365. Our customers are generally Tech Providers, Managed Service Providers, IT Service Providers, Cloud Service Providers, and SAAS vendors around the globe.
We are abreast of the existing business model and capable of providing pure White Label Services with flexible pricing. We guarantee at least 50% cost savings without compromising service standards and quality. Our customers are spread across the USA from LA to New York, Europe from London to Frankfurt, and Asia from Dubai to Singapore. We are accoladed for providing world-class services to our clients from our Technical Operations center located in London and in India with top-notch infrastructure facilities such as high-speed internet, redundant power, and smart workspaces. Our team comprises highly trained certified professionals who are not only IT Engineers but also hold either MCITP, RHCE, or CCNA along with years of professional experience in the industry.
Location: Gurugram or Jammu, India
Company: RVS iGlobal
We are seeking aproactive and detail-oriented Power Platform Support, Testing & DeploymentEngineer to join our growing technology team.
This role will focus onensuring the stability, quality and successful delivery of Microsoft PowerPlatform solutions across both client and internal environments.
You will act as a keybridge between users, developers and project teams, providing applicationsupport, coordinating testing activities, managing deployments and helping tomaintain high-quality Power Platform solutions.
The ideal candidate willhave strong troubleshooting and problem-solving skills, with experiencesupporting business-critical applications built on the Microsoft PowerPlatform.
- Provide 1st and 2nd line support for Power Apps, Power Automateand Power Pages solutions.
- Investigate, troubleshoot and resolve application incidents,defects and user-reported issues.
- Analyse root causes of recurring issues and work with developmentteams to implement permanent fixes.
- Monitor solution health, performance, integrations and automationprocesses.
- Maintain support documentation, knowledge base articles andtroubleshooting guides.
- Liaise directly with business users and clients to manage supportrequests and expectations.
- Create and maintain test plans, test cases andtest scripts for new and existing solutions.
- Coordinate and execute functional, regression,integration and user acceptance testing (UAT).
- Identify, log, track and verify defectsthrough to resolution.
- Support development teams in validating fixesand enhancements prior to release.
- Ensure solutions meet business requirementsand quality standards before deployment.
- Contribute to the continuous improvement oftesting processes and quality assurance practices.
- Support the planning, coordination andexecution of deployments across Development, Test, UAT and Productionenvironments.
- Manage Power Platform solution packaging anddeployment using established release processes.
- Validate deployed solutions and performpost-deployment verification activities.
- Assist with release documentation, deploymentschedules, rollback plans and change records.
- Support change management and ensure releasesare delivered with minimal business disruption.
- Work with development teams to improvedeployment automation and DevOps practices.
- Analyse business processes and identifyopportunities to improve reliability, efficiency and user experience.
- Assist in documenting functional requirementsfor enhancements and change requests.
- Support governance, security and complianceactivities across Power Platform environments.
- Keep up to date with emerging Power Platformfeatures, best practices and Microsoft's release roadmap.
- Experience supporting business applicationswithin Microsoft Power Platform environments.
- Knowledge of Power Apps, Power Automate,Dataverse and Microsoft 365 technologies.
- Strong troubleshooting and analyticalproblem-solving skills.
- Experience executing software testing andmanaging defect lifecycles.
- Understanding of application deployment andrelease management processes.
- Experience creating and maintaining testdocumentation and support procedures.
- Strong communication skills, with the abilityto work effectively with both technical and non-technical stakeholders.
- Excellent organisational skills and attentionto detail.
- Ability to prioritise workloads and managemultiple support and testing activities simultaneously.
- Experience with Azure DevOps.
- Understanding of CI/CD practices anddeployment pipelines.
- Familiarity with SharePoint Online, MicrosoftTeams and Dynamics 365.
- Knowledge of Power Platform administration andenvironment management.
- Understanding of SQL, APIs and systemintegrations.
- Experience working within ITIL, support orservice management environments.
- Exposure to automated testing methodologiesand test management tools.
- Customer-focused, with a strong commitment toservice quality.
- Methodical and process-driven approach towork.
- Self-motivated, with a desire to learn anddevelop technical skills.
- Comfortable working in a fast-pacedenvironment supporting business-critical applications.
- Strong team player who can collaborateeffectively across support, development and project teams.
- Annual Bonus
- Provident Fund
- Employee's State Insurance Corporation
- Medical Insurance
- Pick and Drop facilities (Only for Female Staff)
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