IT System Analyst

Rvsiglobal; Jammu district; On-site; INR 240,000 - 400,000; Full time

Benefits offered by this job

Pick and Drop facilities (Only for Fem

Day outs for Staff

Performance bonuses

On-site snacks

Job summary

RVS iGlobal is seeking IT System Engineers (L1) to support our Network Operations Centre in Jammu. You will handle first-line technical issues around servers, desktops, firewalls, networks, and cloud services for clients in the USA, UK and Europe.

Fresh graduates are welcome; 24x7 on-site role in Jammu with emphasis on Excel, Windows servers, and cloud tools. Join a fast-growing white-label tech support provider and grow with our technical team.

Qualifications

• Bachelor’s Degree in Information Technology (or related technical discipline).
• Freshers can be considered; 1–3 years of L1 technical support experience desirable.
• Willing to work in a 24x7 environment and provide weekend coverage if needed.
• Excellent written and verbal communication, strong customer interaction skills.
• Strong knowledge of networks and familiarity with Windows servers and cloud tech.

Responsibilities

• First and ongoing contact with the customer.
• 24x7 support via phone and email.
• Basic Level 1 troubleshooting and escalation to L2/L3 as required.
• Search knowledge base for known issues with defined resolutions.
• Impact analysis and proper issue prioritization.
• Replication of issues in customer environments.
• Initial triage to isolate unsupported 3rd party issues.
• Information gathering for root cause analysis.
• Provide technical resolutions or workarounds.
• Route/escalate problems to second/third level support or third parties.

Skills

Networking knowledge

Customer support

Active listening

Communication skills

Education

Bachelor's Degree in Information Technology

Tools

Microsoft Excel

Windows Server 2016/2019/2022

Office 365

Azure

Google Workspace

Job description

RVS iGlobal is a White Label Tech support company providing technical support to mid-sized and large-sized IT businesses around the world 24x7x365. Our customers are generally Tech Providers, Managed Service Providers, IT Service Providers, Cloud Service Providers, and SAAS vendors around the globe.

We are abreast of the existing business model and capable of providing pure White Label Services with flexible pricing. We guarantee at least 50% cost savings without compromising service standards and quality. Our customers are spread across the USA from LA to New York, Europe from London to Frankfurt, and Asia from Dubai to Singapore. We are accoladed for providing world-class services to our clients from our Technical Operations center located in London and in India with top-notch infrastructure facilities such as high-speed internet, redundant power, and smart workspaces. Our team comprises highly trained certified professionals who are not only IT Engineers but also hold either MCITP, RHCE, or CCNA along with years of professional experience in the industry.

Our flexibility and our understanding of your business are the keys. We don’t haveour SLAs. Our White Label Service means that we follow your business SLAs, standards, and procedures to provide seamless and smooth services to the end-users.

Job Description

RVS iGlobalis currently looking for IT System Engineers (L1) to support the growing demandof tech support queries coming on to our Network Operations Centre in Jammu.This role will be responsible for working on technical issues based around servers,desktops, firewalls, networks, cloud services, etc. in variouscorporate LAN environments based in the USA, UK, and Europe.

EmploymentType: Full Time

RoleCategory: Technical Support

Job Location: Jammu (On-Site)

Education: UG: Any Graduate, B. Tech/B.E. in E&C, CS, IT

Who are we:

RVS iGlobalis a White Label Tech support company providing technical support to mid-sizedand large-sized IT businesses around the world 24x7x365. Our customers aregenerally Tech Providers, Managed Service Providers, IT Service Providers,Cloud Service Providers, and SAAS vendors around the globe.

We areabreast of the existing business model and capable of providing pure WhiteLabel Services with flexible pricing. We guarantee at least 50% cost savingswithout compromising service standards and quality. Our customers are spreadacross the USA from LA to New York, Europe from London to Frankfurt, and Asiafrom Dubai to Singapore. We are accoladed for providing world-class services toour clients from our Technical Operations center located in London and in Indiawith top-notch infrastructure facilities such as high-speed internet, redundantpower, and smart workspaces. Our team comprises highly trained certifiedprofessionals who are not only IT Engineers but also hold either MCITP, RHCE,or CCNA along with years of professional experience in the industry.

Ourflexibility and our understanding of your business are the keys. We don’t haveour SLAs. Our White Label Service means that we follow your business SLAs,standards, and procedures to provide seamless and smooth services to theend-users.

Requirements

• Bachelor’s Degree in Information Technology (or related technicaldiscipline).
• Freshers can be considered and it will be great in case of 1-3years of relevant experience in L1 technical customer support (voice andemail), with a strong customer interaction experience.
• Passion to be a part of a hard-working and winning team.
• Willing to work in a 24x7 environment and provide weekend coverage,if needed.
• Ability to multitask in a fast-paced environment.
• Excellent ability to learn and articulate software-related andtechnical concepts.
• Strong active listening skills and excellent written and oral communicationskills.
• Strong attention to detail when communicating with customers(verbal & written).
• Ability to empathize with customers and convey confidence.
• Expertise in working with Microsoft Excel.
• Extensive Network knowledge.
• Familiarity with Windows Server 2016/2019/2022.
• Familiarity with cloud technologies likeOffice365, Google Suite, and Azure platform.

Job Responsibilities:

• Firstand all subsequent contact with the customer.
• 24*7support via phone and email.
• BasicLevel 1 troubleshooting, redirect to L2/L3 as required.
• Searchthe knowledge base to verify if reported problems are already known issues witha defined resolution plan.
• Impactanalysis with the accurate classification of reported issues to ensureappropriate prioritization.
• Replicationof the reported issue in an appropriate customer environment.
• Initialtriage to isolate unsupported 3rd party issues from the potential root cause.
• Informationgathering to ensure complete availability of details required for root causeanalysis.
• Provisionof technical resolution or problem workaround.
• Problemrouting/escalation to second/third level support or third parties whererequired.

Desired Candidate Profile:

• Freshers(any IT Graduate) with a good understanding of computer networks and desktop-leveltroubleshooting techniques.
• Should beready to work in a 24/7 work environment.
• Excellentcommunication skills to communicate with international clients.
• Goodprobing skills & Analytical skills would be an added advantage.
• Goodknowledge of Microsoft tools like Word, Excel, PowerPoint, etc.
• Above average knowledge of network toolsLAN & WAN.
• Performancebonuses
• Pick andDrop facilities (Only for Female Staff)
• Day outsfor Staff
• Nationaland International tour packages after successful completion of service as percompany policies
• Flexiblework schedules and workplace perks like on-site snacks