Customer Assistance Manager_CREDIT CARD-Hardship Assistance Unit_Noida

Kotak Mahindra Bank; Dadri; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Portfolio Manager – Retail Assets to lead collections and recovery operations in the designated area. The role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and guiding a team to achieve compliant and efficient outcomes.

Field visits and training responsibilities are included to uphold performance standards. You will report to the Collections or Operations team and drive timely resolution of

Responsibilities

• Monitor and maintain collection performance across the assigned portfolio.
• Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal.
• Liaise with collection agencies to ensure effective recovery strategies.
• Handle legal formalities related to collections and repossession in coordination with the legal department.
• Conduct field visits as required to support and supervise collection efforts.
• Train and guide the collections team to enhance performance and compliance.
• Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.

Job description

Job Description:

The Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within the assigned area. The role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts. The ideal candidate should be confident, field-ready, and capable of leading a team while maintaining high standards of compliance and operational efficiency.

Responsibilities

• Monitor and maintain collection performance across the assigned portfolio.
• Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal.
• Liaise with collection agencies to ensure effective recovery strategies.
• Handle legal formalities related to collections and repossession in coordination with the legal department.
• Conduct field visits as required to support and supervise collection efforts.
• Train and guide the collections team to enhance performance and compliance.
• Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.