Customer Assistance Manager_Personal Loan-Hardship Assistance Unit_Vijayawada

Kotak Mahindra Bank; NTR; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Portfolio Manager to oversee collections and recovery for retail asset products within the assigned area. The role includes managing repossession activities, coordinating with external agencies, handling legal formalities, and leading a team of collection executives with a proactive approach to field operations, training, and regulatory compliance.

The position requires coordinating with legal teams, ensuring adherence to bank policies and regulatory norms, and

Responsibilities

• Collections Management: Monitor and maintain collection efficiency across portfolios; follow-ups and resolutions of delinquent accounts.
• Repossession & Recovery: Oversee repossession activities and sale of assets to maximize recovery while ensuring legal compliance.
• Agency & Field Coordination: Liaise with external agencies and field staff; provide training and support for recovery efforts.
• Legal & Compliance: Coordinate with legal teams; ensure documentation and processes align with bank policies and regulatory norms.

Job description

Job Description:

The Portfolio Manager will be responsible for managing collections and recovery for retail asset products within the assigned area. This includes overseeing repossession activities, coordinating with external agencies, handling legal formalities, and leading a team of collection executives. The role requires a proactive approach to field operations, team training, and compliance with internal and regulatory standards.

Responsibilities

• Collections Management:Monitor and maintain collection efficiency across assigned portfolios.Ensure timely follow-ups and resolution of delinquent accounts.Analyze collection trends and implement corrective actions.
• Repossession & Recovery:Manage repossession activities in coordination with repossession agents.Oversee the sale of repossessed assets to maximize recovery.Ensure compliance with legal and regulatory requirements during repossession.
• Agency & Field Coordination:Liaise with external collection agencies and field executives.Provide training and guidance to the collections team.Conduct field visits when necessary to support recovery efforts.
• Legal & Compliance:Coordinate with legal teams for initiating and following up on legal actions.Ensure all documentation and processes are in line with bank policies and regulatory norms.