PLM Support Engineers

Tekskills Inc.; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Tekskills Inc. in Mumbai is seeking a PLM Support Engineer to provide L1/L2 support for the CONTACT PLM platform, troubleshoot issues, and collaborate with development and infrastructure teams to resolve complex problems.

The role focuses on monitoring system health, performing preventive maintenance, and training end-users to maximise productive use of CONTACT PLM, while documenting resolutions and maintaining our knowledge base for ongoing support.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or related field.
• Strong PLM troubleshooting and problem-solving abilities.
• Experience with Oracle/SQL Server databases a plus.
• Excellent communication with cross-functional teams.
• Ability to manage multiple tickets with SLA adherence.

Responsibilities

• Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution.
• Collaborate with development and infrastructure teams to elevate and resolve complex technical issues.
• Monitor system health, performance, and implement preventive maintenance to reduce downtime.
• Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs.
• Document issues, resolutions, and maintain knowledge base articles for end-users and support teams.
• Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM.
• Participate in software upgrades, patch deployments, and testing to ensure system stability.
• Stay updated on new features, industry trends, and best practices related to PLM systems.

Skills

PLM knowledge

Troubleshooting

Communication

Analytical thinking

SQL/Oracle

Teamwork

Documentation

Ticket management

Education

Bachelor's degree in Engineering, Computer Science, or related field

Job description

Job Description:

Key Responsibilities:

• Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution.
• Collaborate with development and infrastructure teams to elevate and resolve complex technical issues.
• Monitor system health, performance, and implement preventive maintenance to reduce downtime.
• Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs.
• Document issues, resolutions, and maintain knowledge base articles for end-users and support teams.
• Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM.
• Participate in software upgrades, patch deployments, and testing to ensure system stability.
• Stay updated on new features, industry trends, and best practices related to PLM systems.

Required Skills & Qualifications:

• Strong knowledge of PLM concepts, workflows, and business processes.
• Bachelors degree in Engineering, Computer Science, or related field.
• Proficiency in troubleshooting application and database issues related to PLM software.
• Excellent communication and interpersonal skills for collaborating with technical teams and end-users.
• Ability to work under pressure and manage multiple support requests effectively.
• Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system.
• Strong analytical and problem-solving skills.
• Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues.
• Ability to work independently and as part of a team in a fast-paced environment.