Contact PLM Support ENGINEER_IMMEDIATE

Tekskills Inc.; Delhi; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Tekskills Inc. in Delhi is seeking a skilled CONTACT PLM Support Engineer with 3 to 6 years of experience to provide expert-level support and administration for CONTACT PLM systems.

You will manage system performance, troubleshoot issues, and ensure adherence to SLAs through a structured support matrix to deliver reliable and efficient PLM services. Responsibilities include L1/L2 support, collaboration with development and infrastructure teams, monitoring health, and participating in upgrades to

Qualifications

• Bachelor's degree in Engineering, CS, or related field.
• 3–6 years of experience in PLM support.
• Strong troubleshooting and communication skills.

Responsabilités

• Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting and resolution.
• Collaborate with development and infrastructure teams to escalate issues as needed.
• Monitor system health, performance, and implement preventive maintenance to reduce downtime.
• Assist in configuration, customization, and integration of CONTACT PLM modules per business needs.
• Document issues, resolutions, and maintain knowledge base articles for end-users and support teams.
• Conduct training sessions and support end-users to enhance understanding of CONTACT PLM.
• Participate in software upgrades, patch deployments, and testing to ensure system stability.
• Stay updated on features, industry trends, and best practices related to PLM systems.

Connaissances

PLM concepts & workflows

Troubleshooting expertise

Oracle DB knowledge

SQL Server knowledge

Strong communication

Team collaboration

Formation

Bachelor's degree in Engineering/CS

Outils

Oracle

SQL Server

Description du poste

We are seeking a skilled CONTACT PLM Support Engineer with 3 to 6 years of experience to provide expert-level support and administration for CONTACT PLM systems. The role involves managing system performance, troubleshooting issues, and ensuring adherence to SLAs through a structured support matrix to deliver reliable and efficient PLM services.

Key Responsibilities:

• Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution.
• Collaborate with development and infrastructure teams to escal…
• Monitor system health, performance, and implement preventive maintenance to reduce downtime.
• Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs.
• Document issues, resolutions, and maintain knowledge base articles for end-users and support teams.
• Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM.
• Participate in software upgrades, patch deployments, and testing to ensure system stability.
• Stay updated on new features, industry trends, and best practices related to PLM systems.

Required Skills & Qualifications:

• Strong knowledge of PLM concepts, workflows, and business processes.
• Bachelors degree in Engineering, Computer Science, or related field.
• Proficiency in troubleshooting application and database issues related to PLM software.
• Excellent communication and interpersonal skills for collaborating with technical teams and end-users.
• Ability to work under pressure and manage multiple support requests effectively.
• Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system.
• Strong analytical and problem-solving skills.
• Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues.
• Ability to work independently and as part of a team in a fast-paced environment.