PLM Support Engineers

Tekskills Inc.; Dadri; In loco; INR 450.000 - 750.000; Tempo pieno

Descrizione del lavoro

Tekskills Inc. in India is seeking a PLM support specialist to provide L1/L2 support for the CONTACT PLM platform, troubleshoot, perform root-cause analysis, and coordinate with development and infrastructure teams to resolve issues.

You will monitor system health, perform preventive maintenance, assist in configuring and integrating CONTACT PLM modules, document issues and resolutions, train end-users, and participate in upgrades and testing while staying updated on PLM trends and best

Competenze

• Strong knowledge of PLM concepts and workflows.
• Proficiency in troubleshooting application and database issues related to PLM.
• Excellent communication and interpersonal skills for collaborating with technical teams and end-users.
• Ability to work under pressure and manage multiple support requests.

Mansioni

• Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution.
• Collaborate with development and infrastructure teams to resolve complex technical issues.
• Monitor system health and perform preventive maintenance to reduce downtime.
• Assist in configuration, customization, and integration of CONTACT PLM modules per business needs.
• Document issues, resolutions, and maintain knowledge base articles.
• Conduct training sessions and support end-users to enhance understanding and usage of CONTACT PLM.
• Participate in software upgrades, patches, and testing to ensure system stability.
• Stay updated on new features and best practices related to PLM systems.

Conoscenze

PLM knowledge

Troubleshooting

Communication

Team collaboration

Documentation

Training end-users

Analytical skills

Pressure handling

Server/DB troubleshooting

Formazione

Bachelor's degree in Engineering/CS or related

Descrizione del lavoro

Job Description:

Key Responsibilities:

• Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution.
• Collaborate with development and infrastructure teams to elevate and resolve complex technical issues.
• Monitor system health, performance, and implement preventive maintenance to reduce downtime.
• Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs.
• Document issues, resolutions, and maintain knowledge base articles for end-users and support teams.
• Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM.
• Participate in software upgrades, patch deployments, and testing to ensure system stability.
• Stay updated on new features, industry trends, and best practices related to PLM systems.

Required Skills & Qualifications:

• Strong knowledge of PLM concepts, workflows, and business processes.
• Bachelors degree in Engineering, Computer Science, or related field.
• Proficiency in troubleshooting application and database issues related to PLM software.
• Excellent communication and interpersonal skills for collaborating with technical teams and end-users.
• Ability to work under pressure and manage multiple support requests effectively.
• Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system.
• Strong analytical and problem-solving skills.
• Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues.
• Ability to work independently and as part of a team in a fast-paced environment.