PLM Support Engineers

Tekskills Inc.; Hyderabad; On-site; INR 450,000 - 750,000; Full time

Job summary

Tekskills Inc. in Hyderabad, India, is seeking a PLM Support Engineer to provide L1/L2 support for the CONTACT PLM platform. You will troubleshoot issues, analyze root causes, and work with development and infrastructure teams to ensure timely resolutions.

You will monitor system health, perform preventive maintenance, assist in configuration and integration of PLM modules, document resolutions, and train end-users. Upgrades, patches, and ongoing PLM best practices are also part of the role.

Qualifications

• Strong knowledge of PLM concepts, workflows, and business processes.
• Experience with PLM troubleshooting and problem resolution.
• Experience with Oracle/SQL Server databases.
• Excellent communication and collaboration with teams.
• Ability to manage multiple support requests and work under pressure.
• Documentation of tickets and SLAs in tracking system.
• Analytical and problem-solving skills.
• Server, database (Oracle/SQL Server) and client issue troubleshooting.

Responsibilities

• Provide L1/L2 support for CONTACT PLM platform issues.
• Collaborate with development and infrastructure teams to resolve complex issues.
• Monitor system health and implement preventive maintenance to reduce downtime.
• Assist in configuration, customization, and integration of CONTACT PLM modules.
• Document issues, resolutions, and maintain knowledge base articles.
• Conduct training sessions and support end-users to enhance their understanding.
• Participate in software upgrades, patch deployments, and testing.
• Stay updated on new features, industry trends, and best practices related to PLM systems.

Skills

PLM concepts

PLM troubleshooting

Communication skills

Time management

Ticketing & SLAs

Analytical thinking

Server & DB troubleshooting

Teamwork

Education

Bachelor's degree in Engineering/CS

Tools

Oracle/SQL Server

Job description

Job Description:

Key Responsibilities:

• Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution.
• Collaborate with development and infrastructure teams to elevate and resolve complex technical issues.
• Monitor system health, performance, and implement preventive maintenance to reduce downtime.
• Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs.
• Document issues, resolutions, and maintain knowledge base articles for end-users and support teams.
• Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM.
• Participate in software upgrades, patch deployments, and testing to ensure system stability.
• Stay updated on new features, industry trends, and best practices related to PLM systems.

Required Skills & Qualifications:

• Strong knowledge of PLM concepts, workflows, and business processes.
• Bachelors degree in Engineering, Computer Science, or related field.
• Proficiency in troubleshooting application and database issues related to PLM software.
• Excellent communication and interpersonal skills for collaborating with technical teams and end-users.
• Ability to work under pressure and manage multiple support requests effectively.
• Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system.
• Strong analytical and problem-solving skills.
• Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues.
• Ability to work independently and as part of a team in a fast-paced environment.