Contact PLM Support ENGINEER_IMMEDIATE

Tekskills Inc.; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Tekskills Inc. seeks a skilled CONTACT PLM Support Engineer with 3 to 6 years of experience to provide expert-level support and administration for CONTACT PLM systems.

The role focuses on managing system performance, troubleshooting issues, and ensuring adherence to SLAs through a structured support matrix to deliver reliable PLM services. The candidate will collaborate with development and infrastructure teams, monitor system health, assist in configuration and integration, document

Qualifications

• Bachelor’s degree in Engineering, CS or related field required.
• Strong PLM concepts, workflows and business processes.
• Experience troubleshooting PLM software and databases.
• Excellent communication with technical teams and end-users.
• Ability to manage multiple tickets under SLAs.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution.
• Collaborate with development and infrastructure teams to elevate and resolve complex technical issues.
• Monitor system health, performance, and implement preventive maintenance to reduce downtime.
• Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs.
• Document issues, resolutions, and maintain knowledge base articles for end-users and support teams.
• Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM.
• Participate in software upgrades, patch deployments, and testing to ensure system stability.
• Stay updated on new features, industry trends, and best practices related to PLM systems.

Skills

PLM concepts

Troubleshooting

Communication skills

Ticketing / SLA tracking

Analytical problem solving

Oracle / SQL Server

Team collaboration

Work under pressure

Education

Bachelor's degree in Engineering, Computer Science, or related field

Tools

Oracle Database

SQL Server

Job description

We are seeking a skilled CONTACT PLM Support Engineer with 3 to 6 years of experience to provide expert-level support and administration for CONTACT PLM systems. The role involves managing system performance, troubleshooting issues, and ensuring adherence to SLAs through a structured support matrix to deliver reliable and efficient PLM services.

Key Responsibilities:

• Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution.
• Collaborate with development and infrastructure teams to elevate and resolve complex technical issues.
• Monitor system health, performance, and implement preventive maintenance to reduce downtime.
• Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs.
• Document issues, resolutions, and maintain knowledge base articles for end-users and support teams.
• Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM.
• Participate in software upgrades, patch deployments, and testing to ensure system stability.
• Stay updated on new features, industry trends, and best practices related to PLM systems.

Required Skills & Qualifications:

• Strong knowledge of PLM concepts, workflows, and business processes.
• Bachelors degree in Engineering, Computer Science, or related field.
• Proficiency in troubleshooting application and database issues related to PLM software.
• Excellent communication and interpersonal skills for collaborating with technical teams and end-users.
• Ability to work under pressure and manage multiple support requests effectively.
• Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system.
• Strong analytical and problem-solving skills.
• Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues.
• Ability to work independently and as part of a team in a fast-paced environment.