Contact PLM Support ENGINEER_IMMEDIATE

Tekskills Inc.; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tekskills Inc. in Bengaluru is seeking a CONTACT PLM Support Engineer with 3 to 6 years of experience to provide expert-level support and administration for CONTACT PLM systems.

The role involves incident triage, troubleshooting, performance monitoring, and ensuring SLA adherence. You will collaborate with development and infrastructure teams, assist in PLM module configuration and integration, document resolutions, and train end-users.

Qualifications

• Bachelor’s degree in engineering, CS or related field.
• Strong PLM knowledge and problem-solving skills.
• Experience triaging incidents and performing root-cause analysis.
• Proficient in documenting issues and resolutions.
• Excellent communication with technical teams and users.

Responsibilities

• Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting and resolution.
• Monitor system health and performance; perform preventive maintenance to reduce downtime.
• Assist in configuration, customization, and integration of PLM modules as per business needs.
• Document issues and resolutions; maintain knowledge base articles.
• Conduct training sessions and support end-users to enhance understanding of CONTACT PLM.
• Participate in software upgrades, patch deployments, and testing to ensure stability.
• Stay updated on PLM features, industry trends, and best practices.

Skills

PLM concepts

Troubleshooting

Communication skills

Oracle/SQL Server

Documentation

Team collaboration

Education

Bachelor's degree in Engineering or Computer Science

Tools

PLM software

Job description

We are seeking a skilled CONTACT PLM Support Engineer with 3 to 6 years of experience to provide expert-level support and administration for CONTACT PLM systems. The role involves managing system performance, troubleshooting issues, and ensuring adherence to SLAs through a structured support matrix to deliver reliable and efficient PLM services.

Key Responsibilities:

• Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution.
• Collaborate with development and infrastructure teams to escal…
• Monitor system health, performance, and implement preventive maintenance to reduce downtime.
• Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs.
• Document issues, resolutions, and maintain knowledge base articles for end-users and support teams.
• Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM.
• Participate in software upgrades, patch deployments, and testing to ensure system stability.
• Stay updated on new features, industry trends, and best practices related to PLM systems.

Required Skills & Qualifications:

• Strong knowledge of PLM concepts, workflows, and business processes.
• Bachelors degree in Engineering, Computer Science, or related field.
• Proficiency in troubleshooting application and database issues related to PLM software.
• Excellent communication and interpersonal skills for collaborating with technical teams and end-users.
• Ability to work under pressure and manage multiple support requests effectively.
• Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system.
• Strong analytical and problem-solving skills.
• Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues.
• Ability to work independently and as part of a team in a fast-paced environment.