Contact PLM Support ENGINEER_IMMEDIATE

Tekskills Inc.; Hyderabad; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Tekskills Inc. seeks a skilled CONTACT PLM Support Engineer with 3 to 6 years of experience to provide expert-level support and administration for CONTACT PLM systems in Hyderabad. The role focuses on performance management, issue resolution, and SLA compliance to ensure reliable PLM services.

Key responsibilities include troubleshooting, collaboration with teams, system monitoring, and user training to enhance PLM usage and maintain system stability through upgrades and best practices.

Formación

• Bachelor's degree in Engineering, Computer Science, or related field.
• Strong knowledge of PLM concepts, workflows, and business processes.
• Proficiency in troubleshooting application and database issues related to PLM software.
• Excellent communication and interpersonal skills for collaborating with technical teams and end-users.
• Ability to work under pressure and manage multiple support requests effectively.
• Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system.
• Strong analytical and problem-solving skills.
• Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsabilidades

• Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting and resolution.
• Collaborate with development and infrastructure teams to escal…
• Monitor system health, performance, and implement preventive maintenance to reduce downtime.
• Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs.
• Document issues, resolutions, and maintain knowledge base articles for end-users and support teams.
• Conduct training sessions and support end-users to enhance understanding and usage of CONTACT PLM.
• Participate in software upgrades, patch deployments, and testing for stability.
• Stay updated on new features, industry trends, and best practices related to PLM systems.

Conocimientos

PLM concepts

Oracle/SQL Server

Troubleshooting

Communication skills

SLAs

Team work

Educación

Bachelors degree in Engineering/CS

Descripción del empleo

We are seeking a skilled CONTACT PLM Support Engineer with 3 to 6 years of experience to provide expert-level support and administration for CONTACT PLM systems. The role involves managing system performance, troubleshooting issues, and ensuring adherence to SLAs through a structured support matrix to deliver reliable and efficient PLM services.

Key Responsibilities:

• Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution.
• Collaborate with development and infrastructure teams to escal…
• Monitor system health, performance, and implement preventive maintenance to reduce downtime.
• Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs.
• Document issues, resolutions, and maintain knowledge base articles for end-users and support teams.
• Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM.
• Participate in software upgrades, patch deployments, and testing to ensure system stability.
• Stay updated on new features, industry trends, and best practices related to PLM systems.

Required Skills & Qualifications:

• Strong knowledge of PLM concepts, workflows, and business processes.
• Bachelors degree in Engineering, Computer Science, or related field.
• Proficiency in troubleshooting application and database issues related to PLM software.
• Excellent communication and interpersonal skills for collaborating with technical teams and end-users.
• Ability to work under pressure and manage multiple support requests effectively.
• Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system.
• Strong analytical and problem-solving skills.
• Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues.
• Ability to work independently and as part of a team in a fast-paced environment.