Platform Support Associate

Notion Press; Chennai; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Employee Stock Options

Paid Time Off

Healthcare Insurance

Job summary

Notion Press is India’s leading book publishing platform seeking a customer support associate to assist authors via email and phone, upsell premium packages, and educate on publishing services. You will gather user insights and share feedback with product teams to improve experiences.

Fluency in Hindi is essential, with strong communication skills and a genuine passion for helping users succeed in a fast-paced environment.

Qualifications

• Strong communication (verbal and written) to assist users clearly.
• Hindi fluency is essential; reading and writing are advantageous.
• Customer-first mindset with a passion for helping users succeed.

Responsibilities

• Assist platform users via email and phone to ensure a seamless experience.
• Proactively upsell premium packages and add-on services.
• Educate users about publishing services such as cover design, marketing packages, and distribution options.
• Gather insights from users on their experience and report key findings to the team.
• Share valuable user feedback with internal teams to inform product improvements.

Skills

Strong communication

Hindi fluency

Customer-centric

Upselling

Feedback gathering

Job description

Notion Press is India’s largest book publishing platform with over 180,000 books published and sold in 150+ countries. We are a 14-year-old platform and currently publish a new book every 27 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to democratize publishing and help writers to publish and sell their books directly to readers around the world. We are a 240+ strong team currently operating in India, Singapore, Malaysia ,and UAE

Job Description

Assist platform users by addressing their queries and concerns via email and phone calls, ensuring a seamless experience for authors

Proactively upsell premium packages and add-on services, increasing awareness of the platform's offerings

Educate users about additional publishing services such as cover design, marketing packages, and distribution options

Gather insights from users on their experience, identifying what works well and areas needing improvement

Share valuable user feedback with internal teams to inform product improvements and enhance user experience.

Requirements

Strong communication skills (verbal and written) for effectively assisting users and conveying information clearly

Fluency in Hindi (speaking is essential; reading and writing are advantageous) to engage with users

A customer first mindset, with a genuine passion for helping users succeed.

A proactive attitude toward upselling and promoting high value services.

Ability to gather insights from user interactions and report key findings to the team.

Willingness to learn and adapt in a fast paced environment

• Our benefits package includes the best of what leading organizations provide, such as:
  A flat and transparent culture and a chance to work with the leadership team of a high-growth startup
• Best learning and development opportunities, a chance to have a big impact in a hyper-growth setup
• The possibility of having a huge societal impact - we help writers fulfil their dreams and our books reach hundreds of thousands of readers across the world
• Other Benefits - Employee Stock Options, Paid Time Off for Annual Vacations and Healthcare Insurance

Diversity and Inclusion: Notion Press is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As of January 2021, we have achieved our ‘Gender diversity' goals. Women comprise fifty percent of our workforce.