Personal Banker (Inbound Branch Banking)

Kotak Mahindra Bank; Firozpur; On-site; INR 350,000 - 550,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Senior Personal Banker - Inbound for our Firozpur branch. You will be the face of the bank, addressing customer needs, promoting services, and ensuring operational accuracy and efficiency.

The role emphasizes cash and non-cash transactions, exceptional customer experience, and opportunities to cross-sell banking products. Excellent communication and attention to detail are essential.

Qualifications

• Detail-oriented and customer-focused
• Strong sense of responsibility and accountability
• Excellent communication skills
• Keen eye for detail

Responsibilities

• Manage cash and non-cash transactions accurately and efficiently.
• Handle customer requests related to cash withdrawals, deposits, drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products.
• Ensure a positive and professional customer experience to foster loyalty.

Skills

Customer focus

Detail oriented

Communication skills

Cash handling

Cross-selling

Job description

Personal Banker-Inbound_Branch Banking-Service_Firozpur

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team.

The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Experience Level Senior Level