Personal Banker

Capital Small Finance Bank Limited; Haryana; On-site; INR 457,000 - 547,000; Full time

Benefits offered by this job

Cell phone reimbursement

Health insurance

Leave encashment

Provident Fund

Job summary

Capital Small Finance Bank Limited is seeking a Personal Banker in Haryana, India. The role is split 50% operations and 50% sales, with freshers who have good communication skills considered. You will handle branch operations, KYC, account opening, and provide excellent customer service while actively cross-selling banking products.

Applicants should have a Bachelor's degree and 0–2 years in retail banking or sales. The position is in-person with a monthly pay up to ₹45,000.

Qualifications

• Strong communication and customer service skills.
• Sales and relationship management abilities.
• Knowledge of banking operations and retail banking products.
• Ability to multitask and work in a target-driven environment.

Responsibilities

• Handle day-to-day branch operations and provide excellent customer service.
• Process account opening, KYC verification, and documentation.
• Assist customers with account servicing, fund transfers, cheque-related requests, and other banking transactions.
• Acquire new customers for Savings, Current, and Salary Accounts.
• Cross-sell banking products such as Fixed Deposits, Insurance, Mutual Funds, Credit Cards, and Personal Loans.
• Build and maintain strong customer relationships.
• Identify customer needs and recommend suitable financial products.
• Achieve monthly sales and cross-selling targets.

Skills

Communication

Customer service

Sales skills

Relationship management

Banking operations

Multitasking

Target-driven

Education

Bachelor's degree

Job description

Job Title: Personal Banker

Job Role: 50% Operations | 50% Sales

Key Responsibilities:

Operations (50%)

• Handle day-to-day branch operations and provide excellent customer service.
• Process account opening, KYC verification, and documentation.
• Assist customers with account servicing, fund transfers, cheque-related requests, and other banking transactions.
• Ensure compliance with RBI guidelines and bank policies.
• Resolve customer queries and maintain accurate records.

Sales (50%)

• Acquire new customers for Savings, Current, and Salary Accounts.
• Cross-sell banking products such as Fixed Deposits, Insurance, Mutual Funds, Credit Cards, and Personal Loans.
• Build and maintain strong customer relationships.
• Identify customer needs and recommend suitable financial products.
• Achieve monthly sales and cross-selling targets.

Required Skills:

• Strong communication and customer service skills.
• Sales and relationship management abilities.
• Knowledge of banking operations and retail banking products.
• Ability to multitask and work in a target-driven environment.

Qualification:

Bachelor's degree in any discipline.

Experience:

• 0–2 years of experience in Retail Banking, Branch Operations, or Sales. Freshers with good communication skills may also be considered.

Pay: Up to ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person