Personal Banker - Female Candidates Only

Yes Bank Ltd.; Ahmednagar, Sinnar; On-site; INR 250,000 - 350,000; Full time

Job summary

Yes Bank Ltd. seeks a Personal Banker to join the Emerging Branch Banking (EBrB) team. The role focuses on opening and maintaining accounts, handling transactions, and delivering service quality in a regulated environment.

The candidate will monitor customer feedback, ensure compliance with 5S, ISO, and Six Sigma standards, and support audits and risk controls while contributing to branch performance and development goals.

Responsibilities

• Account opening, updates and closures as per YBL processes; ensure complete documentation, timely checks, customer satisfaction, and followups with Sales RMs.
• Scrutinize customer documents, resolve transaction queries, and ensure accurate and compliant processing.
• Maintain and analyze customer query/complaint data; monitor key service reports; interact with clients for feedback; ensure CSS collection and adherence to 5S, ISO, Six Sigma quality standards.
• Follow all process and policy guidelines; ensure regulatory compliance; address audit observations promptly.
• Maintain discipline, elevate issues on time, manage vendor relationships, oversee branch upkeep, and control costs.
• Set yearly goals with manager, track progress, pursue continuous learning, develop rolerelated competencies, and stay updated with industry practices.
• Follow risk policies, execute internal control systems, and support audit requirements.

Job description

Job Title: Personal Banker

Department: Emerging Branch Banking (EBrB)

Key Responsibilities (Concise Summary)

• Account Opening & Maintenance: Handle account opening, updates and closures as per YBL processes; ensure complete documentation, timely checks, customer satisfaction, and followups with Sales RMs.
• Transactions: Scrutinize customer documents, resolve transaction queries, and ensure accurate and compliant processing.
• Service & Quality: Maintain and analyze customer query/complaint data; monitor key service reports; interact with clients for feedback; ensure CSS collection and adherence to 5S, ISO, Six Sigma quality standards.
• Audit & Compliance: Follow all process and policy guidelines; ensure regulatory compliance; address audit observations promptly.
• Operational Excellence: Maintain discipline, elevate issues on time, manage vendor relationships, oversee branch upkeep, and control costs.
• Performance & Development: Set yearly goals with manager, track progress, pursue continuous learning, develop rolerelated competencies, and stay updated with industry practices.
• Risk & Controls: Follow risk policies, execute internal control systems, and support audit requirements.