People Partner

United Knowledge Education Consultants; Dadri; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

United Knowledge Education Consultants is seeking a hands-on People Partner to support our Operations, Applications, Ops, and Call Centre teams in India. You will manage end-to-end employee lifecycle, coach TLs, handle ER issues, and drive retention and engagement in high-volume environments.

Your role combines people analytics with proactive stakeholder advisory, balancing tactical HR tasks with high-touch coaching to enable business success in a fast-paced edtech/operations setting.

Qualifications

• Operational agility in fast-paced call centres or operations-heavy setups.
• Balance tactical HR tasks with coaching and stakeholder advisory.
• Strong interpersonal skills and conflict-resolution abilities.
• Data-driven mindset with ability to analyse attrition and performance data.

Responsibilities

• Lifecycle Management: Manage end-to-end employee lifecycle activities for the Operations unit, including onboarding adherence, 30/60/90-day check-ins, coaching TLs & Managers on process & culture, probation reviews, transfers, role changes, and offboarding.
• Business & TA Alignment: Partner with Operations leaders, supervisors, and Call Centre managers to track headcount requirements and liaison with Talent Acquisition to fill roles on time.
• Employee Relations & Floor Presence: Maintain high floor visibility; handle real-time conflict management, grievance resolution, disciplinary actions, and performance issues.
• Retention & Attrition Control: Conduct exit and stay interviews, track attrition trends, identify root causes, and implement interventions.

Skills

HR Lifecycle Management

People Coaching

Conflict Resolution

Data Analytics

Job description

Role & responsibilities

People Partnering & Engagement

• Lifecycle Management: Manage end-to-end employee lifecycle activities for the Operations unit (onboarding process adherence, 30/60/90-day check-ins, Coaching TLs & Managers on process & culture, probation reviews, transfers, role changes, and offboarding).
• Business & TA Alignment: Partner with Operations leaders, supervisors, and Call Centre (GSC) managers to track headcount requirements, and liaison directly with the Talent Acquisition team. Bridge the gap to fill the positions on time with quality.
• Employee Relations & Floor Presence: Maintain high floor visibility; handle real-time conflict management, grievance resolution, disciplinary actions, and performance/behavioural issues.
• Retention & Attrition Control: Conduct exit and stay interviews to track attrition trends within high-volume teams, identify root causes, and execute immediate interventions.
• Engagement & Voice Initiatives: Tracking survey results including engagement surveys, onboarding surveys & exit surveys. Execute regular check-ins, and feedback loops tailored to target-driven teams.

Performance Management & Analytics

• Performance Reviews & PIPs: Guide team leads through monthly/quarterly evaluations, PIP management, and continuous feedback mechanisms for underperformance.
• HR Data & Operational Analytics: Track, maintain, and analyse key metrics (absenteeism, turnover, engagement scores, probation clearances) to provide actionable insights to business leadership.

Preferred candidate profile

We are seeking an agile, hands-on People Partner to support our operations divisionspecifically managing the People agenda for our Applications, Ops, and Call Centre teams.

Requirements & Qualification

• Operational Agility: Thrives in fast-paced environments (e.g., Call Centres, BPOs, EdTech, or Operations-heavy setups).
• Balanced Capability: Comfortable balancing tactical, administrative HR tasks with high-touch employee coaching and stakeholder advisory.
• Strong Interpersonal & Conflict Resolution Skills: Able to build rapport with desk-level employees while holding firm boundaries on compliance and policy execution.
• Data-Informed Mindset: Hands on Data Analytics & have ability to look at attrition, and performance data to spot trends and act in accordance.