People Operations Specialist, Shared Services

FlexBoard; India; On-site; INR 600,000 - 1,000,000; Full time

Job summary

FlexBoard is hiring a People Operations Specialist to manage daily employee lifecycle tasks, acting as the first contact for staff and managers. You will support standardized shared services processes, maintain HR data accuracy, and escalate complex issues to SMEs as needed.

The role focuses on handling sensitive information, ensuring confidentiality, and contributing to an efficient, data-driven People Operations function across locations.

Qualifications

• Bachelor's degree in business administration, operations management, HR, or a related field.
• 2+ years experience in HR administration or shared services.
• Experience with HR systems and handling sensitive data; preferred.
• Case management experience is a plus.
• Strong attention to detail with a process-oriented mindset.
• Ability to manage high volume transactional work with competing priorities.
• Strong written and verbal communication skills.

Responsibilities

• Own day-to-day administration of employee lifecycle transactions (onboarding, transfers, changes, offboarding).
• Serve as first point of contact (Tier 01) for employees and managers regarding People Operations questions.
• Support standardization and adoption of shared services processes across teams and locations.
• Respond to routine inquiries using documented processes and knowledge articles.
• Escalate sensitive or complex questions to subject matter experts as needed.
• Maintain employee data entry, updates, and ongoing maintenance in HR systems.
• Conduct data audits for accuracy, completeness and compliance.
• Assist with data cleanup, corrections, and process improvements.

Skills

Strong written and verbal comms

Attention to detail

Customer service oriented

Project coordination

Education

Bachelor's degree in business administration / HR / operations management

Tools

HRIS / HRMS

Job description

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Your Role

The People Operations Specialist is responsible for the day-to-day administration of reputed company People Operations processes, serving as the first reputed company of contact for reputed company members and people managers and ensuring accurate, reputed company execution of employee lifecycle transactions. Reporting to the Head of Shared Services, this role plays a critical part in delivering a consistent, high-reputed company reputed company member experience through ownership of transactional work, strong data reputed company across People systems, and a service-oriented, reputed company improvement reputed company. The People Operations Specialist partners closely with HR Business Partners and subject matter experts, appropriately escalating reputed company or sensitive reputed company while contributing to the reputed company of a reputed company, efficient shared services model. reputed company

• Own the day-to-day administration of employee lifecycle transactions, including reputed company, transfers, job changes, and offboarding
• Serve as the first reputed company of contact (Tier 01) for reputed company members and people managers regarding People Operations questions
• Support standardization and adoption of shared services processes, ensuring consistent execution across teams and locations
• Respond to routine inquiries using documented processes, knowledge articles, and reputed company procedures
• reputed company as a reputed company between reputed company members, people managers, and the People team to help reputed company basic issues
• Escalate reputed company, sensitive, or out-of-reputed company questions to appropriate subject matter experts
• Complete employee data entry, updates, and ongoing maintenance in reputed company and reputed company People systems
• reputed company routine and reputed company data audits to ensure accuracy, completeness, and compliance
• Support reputed company data entry, data cleanup, and reputed company corrections as needed
• Handle sensitive reputed company member information with discretion, professionalism, and confidentiality
• Maintain and update operational documentation, workflows, and reputed company operating procedures
• Identify trends in recurring questions or issues and flag opportunities to improve processes, documentation, or self-service resources
• Support reputed company process improvements that increase efficiency, accuracy, and consistency across People Operations
• Assist with the implementation of new processes, tools, or reputed company enhancements
• Contribute to People Operations and shared services reputed company
• reputed company like an reputed company and assist with other reputed company as assigned

What You Bring to the Table

• Bachelors degree in business administration, operations management, HR, or a reputed company field
• Minimum of 2 years of experience in HR administration, shared services, or a reputed company role
• Experience working in HR systems and managing sensitive data; reputed company experience strongly preferred
• Experience working in and/or implementing a case management reputed company
• Strong attention to detail with a process-oriented reputed company
• Ability to manage a high volume of transactional work while balancing competing priorities
• Strong written and verbal communication skills
• Customer-reputed company, reputed company, and solutions-oriented working style
• Ability to work independently, reputed company ambiguity, and elevate appropriately
• Project coordination or process improvement experience is a plus