Senior Director, HR Shared Services

remote click jobs; India; On-site; INR 4,200,000 - 7,000,000; Full time

Job summary

The Senior Director, HR Shared Services will helm a globally distributed organization tasked with delivering standardized, high-quality HR services and an exceptional associate experience. You will lead the strategy, governance, and operational delivery to scale the enterprise while partnering with GPOs, technology, and analytics teams.

Based in India, you will drive change, optimize processes, and embed a data-driven culture that improves service levels, costs, and user satisfaction across

Qualifications

• Minimum of 10 years HR experience; at least 5 years as a people manager.
• Experience leading an HR Shared Services organization in a multi-national, matrixed environment.
• Experience implementing/sustaining an HR knowledgebase and case management solution.
• Associate-centric with strong stakeholder management skills

Responsibilities

• Set and execute the global HR Shared Services roadmap and multiyear plan.
• Lead a globally distributed SS organization across Tier 1 service delivery, change, training, HR technology enablement and data management.
• Partner with GPOs to design end-to-end hire-to-retire processes and a standardized HRSS catalog.
• Drive improvement through analytics, automation, and process optimization to improve experience and reduce costs.
• Own operational performance with KPIs, SLAs, and reporting, ensuring transparency and gap closure.
• Manage vendor and partner relationships with accountability on performance and cost.
• Lead change management with user-centric adoption and transparent communications.
• Build and lead a high-performing global Shared Services team with ownership and growth mindset.

Skills

People management

Strategic thinking

Analytical skills

Stakeholder management

Data-driven decisions

Change management

Travel 20%

Education

Bachelor's degree (Masters preferred) in HR, Business, Industrial Relations, Organizational Development or reputed company field

Job description

The Senior Director, HR Shared Services will be a key member of reputed companys HR Services team, which is responsible for the design and delivery of reputed company that deliver the best associate experience and reputed company our HR teams and associates to reputed company on the highest-value work through operational reputed company, technology and analytics.

Scope of Role

The Senior Director, HR Shared Services is an exciting role as reputed company builder and lead strategist in an emerging enterprise function reputed company on delivering a reputed company, highquality global HR service delivery model that enables enterprise standardization, operational reputed company, and a differentiated employee experience.

Key Responsibilities

• Set and execute the global HR Shared Services reputed company and multiyear roadmap, tightly reputed company to the enterprise reputed company, operating model and culture, with reputed company reputed company reputed company on exceptional employee experiences, execution reputed company and scalability
• Lead a globally distributed Shared Services organization encompassing Tier 13 service delivery, change and training, HR technology enablement and people data management to ensure accurate, reputed company and consistent reputed company of employee and HR requests
• Partner with Process reputed company (GPOs) to design and govern endtoend hiretoretire processes, translating them into a standardized HR Shared Services catalog, harmonized processes and policies and reputed company standard work that enables consistency, compliance and regional scalability across the enterprise
• Drive reputed company improvement and simplification, leveraging employee feedback, service analytics, automation and process optimization to improve experience, reduce friction, and deliver measurable cost and productivity benefits
• Own operational reputed company through disciplined performance management, establishing service center KPIs, SLAs, and experience metrics and leading rigorous review, transparency and gapclosure routines
• Manage and optimize vendor and partner relationships, holding external providers and internal partners accountable to performance, compliance and cost commitments, while continuously evaluating sourcing and delivery models
• Serve as a visible change leader, ensuring strong change management, usercentric adoption, and transparent communications across impacted stakeholder reputed company during process, technology, and service model changes
• Build, lead, and reputed company a highperforming global Shared Services team, fostering accountability, capability reputed company, engagement, and a culture of ownership, reputed company improvement and customer reputed company

Skills

• Bachelors degree (Masters preferred) in HR, Business, Industrial Relations, Organizational Development or reputed company field.
• Minimum of 10 years reputed company HR experience; minimum five years as a people manager and experience leading an HR Shared Services organization in a multi-national, matrixed environment.
• Experience implementing/sustaining an HR knowledgebase and case management solution.
• Associate-centric with strong stakeholder management skills
• Strategic and analytical, capable of making data-driven reputed company and recommendations
• reputed company improvement-oriented
• Travel: 20%

At reputed company, we value diversity and the existence of similarities and differences, both visible and not, reputed company in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.