People & Culture Manager

SmartRecruiters, Inc.; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Accor is seeking a Human Resources professional to strengthen employee relations and coaching across the hotel. The role focuses on building trust with colleagues, guiding leaders, and sustaining a high-performing, inclusive culture that delivers exceptional guest experiences.

The position emphasizes compliance with industry standards and local employment laws while driving engagement and retention within a fast-paced hospitality environment.

Qualifications

• Bachelor's degree in Human Resources, Business Administration or related field.
• Experience in employee relations and coaching leaders.
• Strong communication skills with ability to build trust at all levels.
• Discretion handling confidential matters in a fast-paced hospitality environment.

Responsibilities

• Build strong relationships with colleagues and leaders through a visible presence across the hotel.
• Serve as a trusted partner on employee relations, workplace concerns, and team success.
• Coach leaders to create engaging, inclusive, and high-performing teams.
• Lead investigations, conflict resolution, attendance, and performance management processes.
• Drive colleague engagement, recognition, and culture-building initiatives.
• Lead Employee Engagement Survey action planning and continuous improvement efforts.
• Use colleague insights and workforce trends to enhance retention and engagement.
• Ensure compliance with Fairmont standards and BC employment legislation.
• Help create an exceptional workplace experience that supports outstanding guest experiences.

Skills

Employee relations

Coaching leaders

People & culture

Communication

Discretion

Education

Bachelor's degree in HR or related field

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Job Duties Include:

• Build strong relationships with colleagues and leaders through a visible presence across the hotel
• Serve as a trusted partner on employee relations, workplace concerns, and team success
• Coach leaders to create engaging, inclusive, and high-performing teams
• Lead investigations, conflict resolution, attendance, and performance management processes
• Drive colleague engagement, recognition, and culture-building initiatives
• Lead Employee Engagement Survey action planning and continuous improvement efforts
• Use colleague insights and workforce trends to enhance retention and engagement
• Ensure compliance with Fairmont standards and BC employment legislation
• Help create an exceptional workplace experience that supports outstanding guest experiences

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Human Resources or People & Culture experience, ideally within hospitality or a service-focused environment
• Proven success supporting employee relations and coaching leaders
• Excellent communication skills with the ability to build trust at all levels
• Sound judgment and discretion when handling confidential matters
• Organized, solutions-focused, and comfortable working in a fast-paced operation
• Passionate about engagement, culture, and creating exceptional colleague experiences

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.