People and Culture Manager

Accor; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Accor in Mumbai is seeking a Heartist-focused Talent & Culture professional to join our team. You will build strong relationships with colleagues and leaders, acting as a trusted partner on employee relations and workplace concerns, while coaching leaders to foster engaging, inclusive, high-performing teams.

You will lead investigations, engagement initiatives, and action plans from surveys, using insights to improve retention and overall guest experiences. This role is full-time onsite.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• Experience in HR or People & Culture, ideally within hospitality or service-focused environment.
• Proven success supporting employee relations and coaching leaders.
• Excellent communication skills with ability to build trust at all levels.
• Sound judgment and discretion handling confidential matters.

Responsibilities

• Build strong relationships with colleagues and leaders across the hotel
• Serve as a trusted partner on employee relations and workplace concerns
• Coach leaders to create engaging, inclusive, high-performing teams
• Lead investigations, conflict resolution, attendance, and performance management processes
• Drive colleague engagement, recognition, and culture-building initiatives
• Lead Employee Engagement Survey action planning and continuous improvement efforts
• Use colleague insights and workforce trends to enhance retention and engagement
• Ensure compliance with Accor standards and local employment legislation
• Help create an exceptional workplace experience that supports outstanding guest experiences

Skills

Excellent communication

Employee relations

Coaching leaders

Team engagement

Education

Bachelor's degree in HR/Business

Job description

Job Description:

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Job Duties Include:

• Build strong relationships with colleagues and leaders through a visible presence across the hotel
• Serve as a trusted partner on employee relations, workplace concerns, and team success
• Coach leaders to create engaging, inclusive, and high-performing teams
• Lead investigations, conflict resolution, attendance, and performance management processes
• Drive colleague engagement, recognition, and culture-building initiatives
• Lead Employee Engagement Survey action planning and continuous improvement efforts
• Use colleague insights and workforce trends to enhance retention and engagement
• Ensure compliance with Fairmont standards and BC employment legislation
• Help create an exceptional workplace experience that supports outstanding guest experiences

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Human Resources or People & Culture experience, ideally within hospitality or a service-focused environment
• Proven success supporting employee relations and coaching leaders
• Excellent communication skills with the ability to build trust at all levels
• Sound judgment and discretion when handling confidential matters
• Organized, solutions-focused, and comfortable working in a fast-paced operation
• Passionate about engagement, culture, and creating exceptional colleague experiences

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• Job-Category: Talent & Culture
• Job Type: Permanent
• Job Schedule: Full-Time

Requirements: