Duty Manager

SmartRecruiters, Inc.; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Accor member hotel in Mumbai is seeking a Front Office Team Leader to oversee daily front desk operations, reservations, and guest services, ensuring smooth check-in/check-out and guest satisfaction.

The role requires knowledge of Opera PMS and Micros/Symphony, strong leadership, and a track record of staff training; duties include supervising the front office team and supporting the Rooms Division Manager in improving procedures.

Qualifications

• Must have thorough working knowledge of front office operations including the front desk, reception/cashiering, and reservations.
• Strong understanding of the functions of each department of the hotel, layouts, key personnel and their roles, daily functions and events.
• Experience in training Front Office employees.
• Attend and direct daily front office operations as part of the team.
• Attends to credit problems.
• Performs any other duties as directed by the Rooms Division Manager.
• Assist Director Guest Services in formulating new procedures to improve the Front Office Department.

Responsibilities

• Attend and direct daily front office operations as part of the team.
• Attend to credit problems.
• Perform any other duties as directed by the Rooms Division Manager.
• Assist Director Guest Services in formulating new procedures to improve the Front Office Department.

Skills

Front desk operations

Team leadership

Training staff

Education

BHM degree

Tools

Opera PMS

Micros/Symphony

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Must have a thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures and reservations.
• Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• Assists in conducting training for all Front Office employees.
• Attend and directs daily front office operations and as a one of the team.
• Attends to credit problems.
• Performs any other duties as directed by the Rooms Division Manager.

Assists Director Guest Services formulating new procedures and directives in order to continue improve the Front Office Department.

Qualifications

BHM degree with 3 years' experience as Team leader or 1 year experience in current role.

• Knowledge of Opera PMS,Micros/ Symphony.

Additional Information

Your team and working environment:

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.